Medius incident

Capture EU — Email Processing Delays

Minor Ongoing View vendor source →
Started
May 04, 2026, 08:12 AM UTC
Resolved
Ongoing
Duration
● 1h 52m
Detected by Pingoru
May 04, 2026, 08:12 AM UTC

Affected components

Capture (Europe)

Update timeline

  1. investigating May 04, 2026, 08:12 AM UTC

    We are currently investigating increased processing times for email-based invoice ingestion in the EU region. Customers submitting invoices via email may experience delays of up to 30 minutes before processing begins. All other ingestion channels (Pagero, API upload, e-invoice) are unaffected.

  2. identified May 04, 2026, 08:34 AM UTC

    We have identified an issue affecting email invoice processing. We have applied additional processing capacity and are seeing clear signs of recovery.

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