Medius incident

Cloud13 - Outage

Critical Resolved View vendor source →

Medius experienced a critical incident on June 12, 2026 affecting Cloud13, lasting 4d 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 07:46 AM UTC
Resolved
Jun 16, 2026, 10:22 AM UTC
Duration
4d 2h
Detected by Pingoru
Jun 12, 2026, 07:46 AM UTC

Affected components

Cloud13

Update timeline

  1. investigating Jun 12, 2026, 07:46 AM UTC

    Customers on Cloud13 may have problems connecting to AP Automation. We are investigating the issue.

  2. monitoring Jun 12, 2026, 10:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 15, 2026, 08:16 AM UTC

    We are still monitoring the results after the implemented fix.

  4. resolved Jun 16, 2026, 10:22 AM UTC

    This incident has been resolved.