Lumos Outage History

Lumos had 48 outages in the last 2 years totaling 261h 50m of downtime — averaging 2 incidents per month.

There were 48 Lumos outages since October 3, 2024 totaling 261h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lumos.com

Major September 10, 2026

ITSM tickets failing to be created

Detected by Pingoru: Sep 10, 2026, 10:37 PM UTC
Resolved: Sep 14, 2026, 08:26 PM UTC
Duration: 3d 21h

Affected: AppStoreAccess Reviews

Timeline · 3 updates

identified Sep 11, 2026, 02:08 PM UTC

Our team has identified an issue resulting in ITSM tickets failing to be created by our system, starting at about 22:37:43 UTC. A root cause has been identified, and we're now working on a fix.
monitoring Sep 11, 2026, 02:34 PM UTC

A fix has been implemented and we are monitoring to confirm that all is working.
resolved Sep 14, 2026, 08:26 PM UTC

This incident is resolved. Our team has backfilled any ITSM tickets that had initially failed to be created. Please reach out to [email protected] with any questions or concerns.

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Major August 6, 2026

Inactivity workflows are removing active users despite conditions not being met

Detected by Pingoru: Aug 06, 2026, 08:27 PM UTC
Resolved: Aug 10, 2026, 06:41 PM UTC
Duration: 3d 22h

Affected: Platform

Timeline · 4 updates

identified Aug 06, 2026, 08:27 PM UTC

We're investigating an incident where access for several users was removed by an inactivity workflow despite the conditions not being met. We've identified the cause and are working on resolving it.
identified Aug 06, 2026, 08:56 PM UTC

Inactivity Workflows have been temporarily disabled while we work to resolve this issue.
identified Aug 06, 2026, 11:15 PM UTC

We've root caused and remediated the underlying issue. The Inactivity Workflows will remain disabled for the time being. We will be in touch with affected customers.
resolved Aug 10, 2026, 06:41 PM UTC

This has now been resolved. Any impacted customers will be contacted by the Lumos team.

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Major July 16, 2026

Loading errors caused by AWS CloudFront outage

Detected by Pingoru: Jul 16, 2026, 03:25 PM UTC
Resolved: Jul 16, 2026, 07:30 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 16, 2026, 03:25 PM UTC

We experienced errors loading our website (504 Gateway Timeout) caused by an outage in AWS CloudFront, a third-party service we use to deliver our site. The issue originated within AWS infrastructure and affected services globally; it was not caused by a problem with our own application, and service has now been restored.

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Minor July 2, 2026

Slow page loads / delays in sync processing

Detected by Pingoru: Jul 02, 2026, 08:14 PM UTC
Resolved: Jul 01, 2026, 02:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jul 02, 2026, 08:14 PM UTC

We experienced some exaggerated latency on our database instance leading to slow page loads and delays in sync processing from 8:38PM - 10:00PM MT Affected components: App Store, Hosted Integrations

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Major June 17, 2026

Some integration capabilities failing and unable to be retried

Detected by Pingoru: Jun 17, 2026, 09:09 PM UTC
Resolved: Jun 17, 2026, 11:17 PM UTC
Duration: 2h 7m

Affected: Hosted Integrations

Timeline · 3 updates

identified Jun 17, 2026, 09:09 PM UTC

Our team is aware that some integration capabilities (ex. a "Create Account" step in a provisioning workflow) are failing consistently, even when retried. We've identified the root cause and are working on a fix.
monitoring Jun 17, 2026, 09:32 PM UTC

We've rolled out a fix for the affected integration capabilities and are seeing recovery. We're monitoring closely to confirm everything stays stable.
resolved Jun 17, 2026, 11:17 PM UTC

This incident has been resolved. We rolled out a fix and integration capabilities are working normally again. Any operations that failed during the incident have been re-run on our end, so no action is needed on your part. We're sorry for the disruption, and thank you for your patience.

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Minor June 11, 2026

Slowness Across Application

Detected by Pingoru: Jun 11, 2026, 03:53 PM UTC
Resolved: Jun 11, 2026, 04:30 PM UTC
Duration: 36m

Affected: Platform

Timeline · 2 updates

identified Jun 11, 2026, 03:53 PM UTC

The team has identified an issue causing slower loading speeds across the Lumos platform. We're actively working to resolve and restore full functionality.
resolved Jun 11, 2026, 04:30 PM UTC

Latency issues have been fully resolved.

Read the full incident report →

Minor May 27, 2026

AppStore Permissions - Manual edits to Provisioning and Deprovisioning Flows are not shown until a page refresh

Detected by Pingoru: May 27, 2026, 02:51 PM UTC
Resolved: May 27, 2026, 11:46 PM UTC
Duration: 8h 55m

Affected: AppStore

Timeline · 5 updates

investigating May 27, 2026, 02:51 PM UTC

Manual Edits to AppStore Permissions Provisioning and Deprovisioning Flows in the UI are not being saved. The workaround is to refresh the page after making the changes, and then Save.
investigating May 27, 2026, 03:05 PM UTC

We are continuing to investigate this issue.
investigating May 27, 2026, 03:06 PM UTC

Incident being downgraded to Minor - Manual Edits to AppStore Permissions Provisioning and Deprovisioning Flows are being saved, but the updates are not shown in the UI until a page refresh. The workaround is to refresh the page after making the changes.
identified May 27, 2026, 03:57 PM UTC

We have identified the issue and fix will be released shortly.
resolved May 27, 2026, 11:46 PM UTC

This incident has been resolved. No data was lost or affected, as the issue was only cosmetic in the AppStore Permissions UI.

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Minor May 8, 2026

Delay in processing workflows

Detected by Pingoru: May 08, 2026, 09:40 PM UTC
Resolved: May 08, 2026, 10:00 PM UTC
Duration: 19m

Affected: AppStoreAccess ReviewsLifecycle Management

Timeline · 2 updates

monitoring May 08, 2026, 09:40 PM UTC

We are seeing a delay in some workflows being processed. The issue has been addressed, and all workflows are resuming where they left off.
resolved May 08, 2026, 10:00 PM UTC

This issue is resolved. All workflows have resumed normal processing with no delays.

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Minor April 27, 2026

Manually launched integration syncs failing to start

Detected by Pingoru: Apr 27, 2026, 08:46 PM UTC
Resolved: Apr 27, 2026, 09:36 PM UTC
Duration: 50m

Affected: Hosted IntegrationsOn-Prem Integrations

Timeline · 2 updates

identified Apr 27, 2026, 08:46 PM UTC

Manually launched integration syncs are failing to launch. Our team has identified where the issue was introduced and is rolling back the change now. Regularly scheduled syncs are unaffected and should continue as normal.
resolved Apr 27, 2026, 09:36 PM UTC

This issue is now resolved—any manually launched syncs should proceed without issue.

Read the full incident report →

Minor April 21, 2026

Missing Activity Log Events

Detected by Pingoru: Apr 21, 2026, 05:42 PM UTC
Resolved: Apr 21, 2026, 09:39 PM UTC
Duration: 3h 57m

Affected: Platform

Timeline · 4 updates

investigating Apr 21, 2026, 05:42 PM UTC

We are currently investigating an issue where Activity Log events are failing to display in the UI.
identified Apr 21, 2026, 05:49 PM UTC

Our engineers have identified the root cause - events have been queued but are delayed.
monitoring Apr 21, 2026, 05:57 PM UTC

All events will be restored as the queue drains. The team will continue monitoring through a full resolution.
resolved Apr 21, 2026, 09:39 PM UTC

This incident has been resolved. All Activity Log events are visible again, and new Activity Log events will be displayed without a delay.

Read the full incident report →

Notice March 18, 2026

Slack and ITSM Notification Failures

Detected by Pingoru: Mar 18, 2026, 11:00 PM UTC
Resolved: Mar 18, 2026, 11:00 PM UTC
Duration: —

Timeline · 1 update

resolved Mar 19, 2026, 02:28 AM UTC

A transient issue impacting the delivery of Slack and ITSM communications was identified. A subset of customers may see error tasks generated as a result of the access requests filed during the time of this issue.

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Major February 18, 2026

Provisioning Workflow Getting Stuck

Detected by Pingoru: Feb 18, 2026, 04:31 PM UTC
Resolved: Feb 18, 2026, 08:19 PM UTC
Duration: 3h 47m

Affected: AppStoreLifecycle Management

Timeline · 4 updates

investigating Feb 18, 2026, 04:31 PM UTC

Our team is currently investigating an issue where access requests are getting 'stuck' in the provisioning phase. We'll provide updates on a root cause and resolution ASAP.
investigating Feb 18, 2026, 04:33 PM UTC

We are continuing to investigate this issue.
identified Feb 18, 2026, 05:31 PM UTC

The issue has been identified, and we are rolling out a fix that will resume all Access Requests that became 'stuck' with the Pending Provisioning status.
resolved Feb 18, 2026, 08:19 PM UTC

This incident has been resolved. Any Access Requests that became 'stuck' with the "Pending Provisioning" status have resumed and will continue running as expected now.

Read the full incident report →

Minor February 12, 2026

Inability to use Search Bar in UI Popups

Detected by Pingoru: Feb 12, 2026, 04:19 PM UTC
Resolved: Feb 12, 2026, 04:40 PM UTC
Duration: 21m

Affected: AppStoreAccess ReviewsLifecycle Management

Timeline · 3 updates

identified Feb 12, 2026, 04:19 PM UTC

The team has observed an issue impacting ability to utilize the search bar in popups throughout the UI. Our engineers have identified a root cause of the issue and are working to mitigate.
monitoring Feb 12, 2026, 04:38 PM UTC

Our team has deployed a fix and are monitoring for continued success within the UI. Please refresh your browser to update.
resolved Feb 12, 2026, 04:40 PM UTC

Confirming all tests demonstrate issue resolution. The search bar is now working as expected, and all functionality has been restored.

Read the full incident report →

Critical February 10, 2026

Some on-prem connector syncs are incorrectly returning all accounts as inactive

Detected by Pingoru: Feb 10, 2026, 05:15 AM UTC
Resolved: Feb 10, 2026, 11:45 AM UTC
Duration: 6h 29m

Affected: On-Prem Integrations

Timeline · 5 updates

investigating Feb 10, 2026, 06:49 AM UTC

We are investigating an incident causing offboarding workflows to be erroneously triggered by on-prem, source-of-truth application syncs. Some customers may be impacted during this time. We are actively working to mitigate and resolve this issue.
investigating Feb 10, 2026, 06:54 AM UTC

We are continuing to investigate this issue.
identified Feb 10, 2026, 10:08 AM UTC

We’ve identified the root cause of the issue and are deploying the rollback. In the interim, we’ve also temporarily disabled all syncs as of Feb 9 10:08 PM PT while we roll out the fixed code.
monitoring Feb 10, 2026, 11:49 AM UTC

We have deployed the rollback and have successfully verified that the root issue has been resolved. We have launched corrected syncs for impacted domains and will continue to monitor them.
resolved Feb 10, 2026, 03:00 PM UTC

The syncs have been completed successfully, resolving any incorrect data.

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Minor January 22, 2026

Lumos is not redirecting to the login page for logged out users when following links

Detected by Pingoru: Jan 22, 2026, 11:05 PM UTC
Resolved: Jan 23, 2026, 01:58 PM UTC
Duration: 14h 53m

Affected: Platform

Timeline · 3 updates

investigating Jan 22, 2026, 11:05 PM UTC

Lumos is not redirecting to the login page for logged out users when following links to https://app.lumosidentity.com/access_reviews. The workaround is to navigate to https://app.lumosidentity.com/login and login, and then follow the Lumos link again.
investigating Jan 23, 2026, 02:38 AM UTC

We've resolved the the issue for logged out users visiting https://app.lumosidentity.com/access_reviews, logged out users are now correctly redirected to the login page when following Access Review links. We are still investigating occurrences of logged out users getting "Something went wrong" dialog on their first login attempt. The workaround is selecting "Sign in" and logging in again which will result in a successful login.
resolved Jan 23, 2026, 01:58 PM UTC

This incident has been resolved.

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Notice January 14, 2026

Database Maintenance

Detected by Pingoru: Jan 14, 2026, 11:00 PM UTC
Resolved: Jan 14, 2026, 11:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 14, 2026, 11:29 PM UTC

Our engineers ran a minor DB maintenance event. Some syncs may have slowed during this period, but no disruptions were observed.

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Minor December 18, 2025

Provision to App Incorrectly Provisioning to Permissions

Detected by Pingoru: Dec 18, 2025, 06:31 PM UTC
Resolved: Dec 19, 2025, 12:26 AM UTC
Duration: 5h 55m

Affected: AppStore

Timeline · 3 updates

investigating Dec 18, 2025, 08:56 PM UTC

We're currently investigating an issue causing 'Provision to App' access requests to incorrectly include a permission. This is only impacting applications where AppStore permissions are visible.
identified Dec 18, 2025, 08:58 PM UTC

We've identified the root cause and are working to deploy a fix.
resolved Dec 19, 2025, 12:26 AM UTC

The team has rolled out a fix, and all applications are now provisioning access as expected.

Read the full incident report →

Minor December 17, 2025

Increased failure rate for Okta permission syncs

Detected by Pingoru: Dec 17, 2025, 04:58 PM UTC
Resolved: Dec 17, 2025, 05:41 AM UTC
Duration: —

Affected: Platform

Timeline · 2 updates

identified Dec 12, 2025, 11:20 PM UTC

Our team has identified that there's been an increase in errors related to Okta permission syncs. We're still confirming the scope of the issue, but it appears that these aren't consistent failures—permission data coming from Okta may be slightly behind as a result, and account syncs are not affected. We'll provide updates as soon as we have more information.
resolved Dec 17, 2025, 04:58 PM UTC

We resolved an issue that caused intermittent permission sync failures for a small subset of IdP integrations (including Okta). Identity and account syncs were not affected. Permission syncing is now operating normally, and we are continuing to monitor.

Read the full incident report →

Minor October 15, 2025

Okta 'Remove From Group' steps are failing in Lumos

Detected by Pingoru: Oct 15, 2025, 07:21 AM UTC
Resolved: Oct 15, 2025, 04:35 AM UTC
Duration: —

Affected: Platform

Timeline · 3 updates

investigating Oct 14, 2025, 02:14 PM UTC

Our team is aware of an issue that's resulting in 'Remove From Group' Okta operations failing. If impacted, you may see errors associated with these operations in the activity log, or in the form of error tasks or notifications. We're investigating the issue and will provide updates as we learn more.
monitoring Oct 14, 2025, 04:42 PM UTC

A fix has been deployed, and our team is monitoring to ensure that the issue is corrected moving forward. We have an additional line of effort that's prioritizing retroactively correcting the failed group removal operations, so any failures should be completed successfully soon. More updates to come.
resolved Oct 15, 2025, 07:21 AM UTC

Our team has now corrected the failed group removal operations, and any affected requests should now be marked as completed.

Read the full incident report →

Major August 29, 2025

Slow Loading Speeds Across Lumos

Detected by Pingoru: Aug 29, 2025, 07:58 PM UTC
Resolved: Aug 29, 2025, 07:59 PM UTC
Duration: 56s

Affected: Platform

Timeline · 6 updates

investigating Aug 29, 2025, 04:26 PM UTC

The team is investigating an ongoing issue causing pages to load very slowly within the Lumos Platform. All portions of the product are in working order, but loading speeds may temporarily reduce usability.
investigating Aug 29, 2025, 05:05 PM UTC

The team is continuing to investigate and has discovered increased impact of the loading slowness on platform functionality. Some aspects of Lumos will not work as expected, likely due to timeout errors. We're actively pinning down a root cause and working to restore full function.
monitoring Aug 29, 2025, 05:28 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Aug 29, 2025, 05:59 PM UTC

Performance appears to be fully restored, and our team is continuing to investigate the root cause to mitigate future issues. We recommend re-trying any failed actions at this time.
monitoring Aug 29, 2025, 07:58 PM UTC

We are continuing to monitor for any further issues.
resolved Aug 29, 2025, 07:59 PM UTC

Loading speeds have been restored, and platform performance is fully operational.

Read the full incident report →

Minor June 25, 2025

Lumos On-prem proxy server is down

Detected by Pingoru: Jun 25, 2025, 11:45 PM UTC
Resolved: Jun 26, 2025, 01:08 AM UTC
Duration: 1h 23m

Affected: Platform

Timeline · 2 updates

investigating Jun 26, 2025, 12:00 AM UTC

On-prem agents may be inoperative. We are currently investigating this issue.
resolved Jun 26, 2025, 02:30 AM UTC

We successfully deployed a fix and confirmed that the on-prem-proxy-server is now working as expected.

Read the full incident report →

Notice June 12, 2025

Third Party Incidents - Proactive Updates

Detected by Pingoru: Jun 12, 2025, 07:09 PM UTC
Resolved: Jun 12, 2025, 08:39 PM UTC
Duration: 1h 29m

Affected: Platform

Timeline · 2 updates

identified Jun 12, 2025, 07:09 PM UTC

There is currently an issue impacting Google Cloud Platform, and consequently WorkOS, which could have impacts on the Lumos platform. We are not certain of the scope of issue quite yet, but please note that all is functioning as expected on the Lumos side and this is unfortunately outside of our control. We will continue monitoring and provide updates as we can.
resolved Jun 12, 2025, 08:39 PM UTC

The third party incidents are not impacting Lumos.

Read the full incident report →

Minor June 5, 2025

Delay in processing activity log events

Detected by Pingoru: Jun 05, 2025, 10:45 PM UTC
Resolved: Jun 06, 2025, 06:06 PM UTC
Duration: 19h 21m

Affected: Platform

Timeline · 6 updates

investigating Jun 05, 2025, 10:45 PM UTC

We are aware of an issue resulting in delayed processing of Activity Log events. Customers visiting the Activity Log may see entries appearing approximately 10-12 hours after the ‘Ended’ timestamp of those events. We are actively investigating the issue and will provide regular updates.
investigating Jun 05, 2025, 10:45 PM UTC

The team is continuing to investigate the root cause.
identified Jun 05, 2025, 11:15 PM UTC

The team has identified that any events taking place after 5am EST on 6/5 will take ~1 day to register. Rest assured, these events are being logged as expected, but the display in the Activity Log is indeed delayed.
monitoring Jun 06, 2025, 12:57 AM UTC

Our engineers have found the root cause of the issue causing the delay in Activity Log events. We're working to implement a fix to drain the queue as quickly as possible.
monitoring Jun 06, 2025, 01:52 PM UTC

The root cause has been identified and addressed, and the event queue is continuing to drain. We will provide further updates as soon as we have them.
resolved Jun 06, 2025, 06:32 PM UTC

The Activity Log queue is now back to normal functionality! This issue is resolved.

Read the full incident report →

Critical June 3, 2025

Access reviews are not loading

Detected by Pingoru: Jun 03, 2025, 01:56 PM UTC
Resolved: Jun 03, 2025, 03:28 PM UTC
Duration: 1h 32m

Affected: Platform

Timeline · 3 updates

investigating Jun 03, 2025, 01:56 PM UTC

We're investigating reports that access reviews are failing to load. From our initial investigation, this appears to be widespread.
monitoring Jun 03, 2025, 02:04 PM UTC

Access reviews are now loading as expected. We believe we've identified and corrected the root cause, and we're monitoring to confirm that all is back to normal.
resolved Jun 03, 2025, 03:28 PM UTC

Behavior has returned to normal.

Read the full incident report →

Major May 27, 2025

Unable to login

Detected by Pingoru: May 27, 2025, 01:34 PM UTC
Resolved: May 27, 2025, 03:21 PM UTC
Duration: 1h 46m

Affected: Platform

Timeline · 4 updates

investigating May 27, 2025, 01:34 PM UTC

Investigating reported cases of users being unable to log into Lumos.
identified May 27, 2025, 02:28 PM UTC

The login issues appear to be a downstream consequence of a current LaunchDarkly outage, which can be viewed at https://status.launchdarkly.com. Our team is monitoring the situation and will provide updates as soon as the situation improves.
monitoring May 27, 2025, 02:47 PM UTC

LaunchDarkly has deployed a fix for the issue that caused their outage, and we're seeing Lumos logins succeed again. We're monitoring to confirm that behavior fully returns to normal.
resolved May 27, 2025, 03:21 PM UTC

This incident has been resolved.

Read the full incident report →