LUMASERV Outage History
LUMASERV is up right nowPingoru has recorded 50 incidents for LUMASERV: 14 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 10 of 744 (1%) |
| June 2026 | 2 | 3 of 720 (0%) |
| July 2026 | 1 | 8 of 744 (1%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 15 of 720 (2%) |
| October 2026 | 0 | 0 of 522 (0%) |
Incidents, newest first
Major September 27, 2026 Network issues at Frankfurt location 14h 43m Core Network
Started Sep 27, 2026, 11:52 PM UTC· resolved Sep 28, 2026, 02:35 PM UTC
- investigating Sep 27, 2026, 11:59 PM UTC
We are currently experiencing network issues which affect the reachability of our network located in Frankfurt. We will provide updates on this statuspage as soon as possible.
- monitoring Sep 28, 2026, 12:23 AM UTC
Since 00:05 UTC, all services in our Frankfurt location are fully reachable again. The cause was the failure of a routing engine in one of our core routers. The redundant routing engine took over automatically. During the switchover, the reachability of our Frankfurt network was affected between approx. 23:52 and 00:05 UTC. The network is currently running stably on the redundant routing engine. We are working on restoring the failed component and are continuing to monitor the situation closely. We will provide a further update once full redundancy has been restored.
- resolved Sep 28, 2026, 09:31 PM UTC
This incident has been resolved.
Minor August 11, 2026 Zurich: Network Connectivity Issues 2h 31m Core Network
Started Aug 11, 2026, 05:30 PM UTC· resolved Aug 11, 2026, 08:01 PM UTC
- investigating Aug 11, 2026, 06:07 PM UTC
Our upstream provider at our Zurich cloud environment, has confirmed network issues. They are currently investigating and we will provide updates as soon as available here. Link to our upstream‘s status page: https://status.nine.ch/
- resolved Aug 11, 2026, 08:01 PM UTC
We have been informed that the incident is resolved since 9.06pm.
Minor July 22, 2026 Packet Loss on certain hypervisors 7h 54m Cloud server hosts
Started Jul 22, 2026, 09:20 AM UTC· resolved Jul 22, 2026, 05:15 PM UTC
- investigating Jul 22, 2026, 09:20 AM UTC
We are currently investigating this issue.
- identified Jul 22, 2026, 10:00 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 22, 2026, 05:15 PM UTC
The incident has been fully resolved.
Major June 23, 2026 Brief network disturbance in Frankfurt (FRA) during scheduled maintenance –
Started Jun 23, 2026, 04:40 PM UTC· resolved Jun 23, 2026, 04:40 PM UTC
- resolved Jun 24, 2026, 09:01 AM UTC
During scheduled maintenance on our network infrastructure on Jun 23, 2026, one of our edge routers in Frankfurt (FRA) became temporarily unavailable by a software overload. This caused a network interruption of approximately one minute, until the second edge router fully took over the routing and connectivity was restored. Although the maintenance was announced, no service impact was expected. The disturbance was briefly wider than the announced scope, affecting connectivity for most of services in the Frankfurt location rather than only the one announced VLAN. We stopped the change immediately and have paused the remaining maintenance while we review the underlying causes, so the work can be completed reliably. We apologize for the any circumstances.
Notice June 19, 2026 Upstream packet loss 2h 49m Core Network
Started Jun 19, 2026, 09:46 AM UTC· resolved Jun 19, 2026, 12:36 PM UTC
- identified Jun 19, 2026, 09:46 AM UTC
We have identified packet loss to one of our upstream providers, routes have been switched. We will be monitoring the situation.
- resolved Jun 19, 2026, 12:36 PM UTC
The issue was caused by unstable firmware on the core router of one of our upstream providers. The firmware has now been updated, and the routes have been returned to their previous state.
Critical May 5, 2026 Info: DENIC Outage 9h 54m DENIC
Started May 05, 2026, 09:41 PM UTC· resolved May 06, 2026, 07:35 AM UTC
- identified May 05, 2026, 09:41 PM UTC
The DENIC is currently experiencing a major issue causing all .de Domains to become unresolvable after dns caches run out. DENIC Statuspage: https://status.denic.de/pages/incident/592577eab611ce1e0d00046f/69fa60ef9d12f5057a974f38
- resolved May 06, 2026, 07:35 AM UTC
This incident has been resolved.
Minor March 12, 2026 Service degration at ZRH1 (Zurich datacenter) 3m Cloud server hosts
Started Mar 12, 2026, 05:21 PM UTC· resolved Mar 12, 2026, 05:24 PM UTC
- investigating Mar 12, 2026, 05:21 PM UTC
During routine maintenance work, we encountered a service degration at our Zurich datacenter, which affects one hypervisor and the VM's running on it. We are currently investigating this issue and keep you updated here.
- resolved Mar 12, 2026, 05:30 PM UTC
The issue has been identified and resolved.
Critical March 10, 2026 MySQL database outage 2h 1m Cloud server hosts
Started Mar 10, 2026, 10:13 AM UTC· resolved Mar 10, 2026, 12:15 PM UTC
- investigating Mar 10, 2026, 12:23 PM UTC
At March 10, 2026, 11:13 AM, our monitoring alerted that the customer MySQL database was not available. The issue affects managed web hosting services which are operated within our Kubernetes clusters.
- investigating Mar 10, 2026, 12:24 PM UTC
We are still investigating an issue with the VM's running the database.
- resolved Mar 10, 2026, 12:54 PM UTC
The incident has been resolved and the environments are all available again. We will provide further information with our postmortem.
Notice March 7, 2026 Packet-loss during SDN configuration changes 16m
Started Mar 07, 2026, 10:00 PM UTC· resolved Mar 07, 2026, 10:16 PM UTC
- resolved Mar 10, 2026, 02:29 PM UTC
We encountered packet loss on virtual machines during a network reload in our virtualization environment when provisioning new SDN settings. The issue was resolved by March 8, 2026, 0:30. Moving forward, we will implement measures to ensure that network reloads do not cause packet loss. We will therefore announce the according maintenance frame here on the statuspage.
Critical February 16, 2026 Network outage 1h 15m Core Network
Started Feb 16, 2026, 06:15 PM UTC· resolved Feb 16, 2026, 07:30 PM UTC
- investigating Feb 16, 2026, 06:19 PM UTC
We are currently experiencing a network outage at our location in Frankfurt. We are currently investigating and provide updates on this page as soon as possible.
- identified Feb 16, 2026, 06:30 PM UTC
The network is available again since 19:24 CET. We continue investigating and analyzing the route cause.
- resolved Feb 17, 2026, 09:15 AM UTC
The incident has been resolved and no further impact is expected. We will provide details today afternoon.
- postmortem Feb 17, 2026, 05:48 PM UTC
On February 16, 2026, an incident identified as INC-262 occurred, resulting in a critical network outage that affected all systems in our Frankfurt data centers for a duration of 8 minutes. The incident was triggered by a routine configuration change made to a static route on one of our routers. Prior to implementation, the configuration underwent validation via the operating system \(Juniper Junos OS\), which generally checks for errors. However, due to a bug in the firmware, the system incorrectly accepted a faulty configuration change. 4 minutes after the change was applied, both forwarding engines were reported unreachable by the routing engine. The issue was promptly detected and reported by our monitoring systems. An automatic rollback occurred one minute following the failure due to a lack of manual confirmation, which restored both routing engines and forwarding engines. Safety mechanisms have worked as expected and resulted in a quick recovery completed by 7:27 PM. To preemptively harden our infrastructure against similar issues in the future, we already planned to transition from a redundant routing chassis to completely isolated devices, ensuring full redundancy even in case of such failures. This transition is scheduled for April/May during a planned maintenance. We appreciate your understanding and patience as we work to enhance our systems' reliability.
Minor February 11, 2026 Degraded connectivity between our locations at FRA and ZUR –
Started Feb 11, 2026, 12:30 PM UTC· resolved Feb 11, 2026, 12:30 PM UTC
- resolved Feb 11, 2026, 01:51 PM UTC
At 1:28PM the connection between our locations in Frankfurt and Zurich become degraded since one gateway at our upstreams becomes unavailable. The issue was resolved by 1:49PM completely by changing the gateway's configuration and adapting to the new configuration. Moving forward, we will check for possible improvements to enhance network resilience.
Minor January 23, 2026 Packet-loss on carrier-level –
Started Jan 23, 2026, 08:00 AM UTC· resolved Jan 23, 2026, 08:00 AM UTC
- resolved Jan 23, 2026, 12:00 PM UTC
Starting this morning, we have detected packet loss occurring a few times for a few seconds at carrier level. Our analysis revealed that this is related to incoming or outgoing traffic via Liberty Global (AS6830). As a mitigation measure, we have deactivated this carrier and are using alternative routes. We will monitor the situation closely and wait for a response before reactivating the carrier.
Notice November 26, 2025 Upstream BGP Session Restart (No Impact) 1h
Started Nov 26, 2025, 09:50 AM UTC· resolved Nov 26, 2025, 10:50 AM UTC
- resolved Nov 26, 2025, 11:09 AM UTC
One of our upstreams was experiencing network issues for about 5 minutes. Redundancy was working as expected and there was no noticeable impact.
Notice November 11, 2025 Hardware network link failure in FRA-2 1h
Started Nov 11, 2025, 11:34 AM UTC· resolved Nov 11, 2025, 12:34 PM UTC
- resolved Nov 11, 2025, 01:11 PM UTC
A physical network connection inside our network in our FRA-2 location failed causing packet loss and a disturbance of multiple services. All our links are setup redundantly and the redundancy automatically took over within a few seconds.
Notice October 4, 2025 Packet loss via routes of AS48314 28m Core Network
Started Oct 04, 2025, 11:51 AM UTC· resolved Oct 04, 2025, 12:20 PM UTC
- investigating Oct 04, 2025, 12:17 PM UTC
One of our uplink providers, IP-Projects (AS48314), is experiencing a network attack. This have lead to packet loss for max. five minutes, starting from 11.42. We have deactivated incoming and outgoing till the network is stable again there. Link to our uplink's status page entry: https://status.ip-projects.de/?page=Issue&id=551
- resolved Oct 05, 2025, 10:16 PM UTC
This incident has been resolved.
Notice July 23, 2025 Network disturbance during active DDoS mitigation –
Started Jul 23, 2025, 07:00 AM UTC· resolved Jul 23, 2025, 07:00 AM UTC
- resolved Jul 23, 2025, 02:13 PM UTC
From 22 July 2025 10pm to 23 July 2025 1.30pm, some customers using our DDoS Protected IP-Transit service experienced connectivity issues during active DDoS mitigation. This was due to an incorrect routing configuration by one of our upstream providers. The incident affected IP addresses with active DDoS mitigations during the mitigation period for the attack (typically 30 minutes). The majority of our services remained operational throughout this period. We resolved the issue by extending our routing policies and working with our provider to prevent this configuration problem from recurring. We apologize for any inconvenience this may have caused.
Minor July 14, 2025 DNS resolution issues caused by Cloudflare DNS unavailability 1h 13m Core Network
Started Jul 14, 2025, 10:06 PM UTC· resolved Jul 14, 2025, 11:20 PM UTC
- investigating Jul 14, 2025, 10:06 PM UTC
We are seeing issues regarding routes to Cloudflare, we're investigating and will update you as soon as we have further information.
- identified Jul 14, 2025, 10:11 PM UTC
We identified that Cloudflare DNS has major issues, causing some servers using Cloudflare DNS to have dns resolution issues. This is not an issue on our side but we'll keep monitoring it.
- identified Jul 14, 2025, 10:14 PM UTC
We identified that Cloudflare DNS has major issues, causing some servers using Cloudflare DNS to have dns resolution issues. This is not an issue on our side but we'll keep monitoring it. Cloudflare has posted the incident on their statuspage: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f
- identified Jul 15, 2025, 07:12 AM UTC
We continuing to monitor
- resolved Jul 15, 2025, 07:13 AM UTC
The incident has been resolved by Cloudflare
Critical April 2, 2025 Network disturbance at FRA01 8h 26m Core Network
Started Apr 02, 2025, 01:00 PM UTC· resolved Apr 02, 2025, 09:27 PM UTC
- investigating Apr 02, 2025, 01:11 PM UTC
We are currently experiencing network issues at our Frankfurt locations.
- monitoring Apr 02, 2025, 01:24 PM UTC
The network issue has been fixed and our network is stable again. We keep monitoring and will provide updates here.
- resolved Apr 02, 2025, 09:27 PM UTC
This incident has been resolved.
- postmortem Apr 02, 2025, 09:27 PM UTC
At approximately 15:00 CET on April 2nd, 2025, we experienced a brief network disruption affecting our Frankfurt \(FRA\) infrastructure. The incident occurred during a scheduled maintenance window for one of our upstream providers. The network disruption lasted for approximately seven minutes, during which some of our services experienced reduced accessibility. Our network engineering team identified the issue immediately and implemented necessary measures to restore service stability. While we typically handle such maintenance windows without any customer impact, this particular incident resulted in a brief service interruption. We have conducted a thorough review of our maintenance procedures and will be implementing additional safeguards to prevent similar incidents in the future. We understand the impact this may have had on your operations and apologize for any inconvenience caused. Our team remains committed to providing reliable service and continuous improvement of our infrastructure management processes. If you have any questions or concerns, please don't hesitate to reach out to us.
Critical December 5, 2024 Major outage of our compute infrastructure in FRA-2 19h 46m Cloud server hosts
Started Dec 05, 2024, 01:54 PM UTC· resolved Dec 06, 2024, 09:40 AM UTC
- investigating Dec 05, 2024, 01:54 PM UTC
We're currently experiencing a major outage on our compute infrastructure in our FRA-2 location. We're investigating the issue and will provide additional information soon
- identified Dec 05, 2024, 02:22 PM UTC
We've identified the issue and are working on recovering all services ASAP
- identified Dec 05, 2024, 02:27 PM UTC
We are currently booting all affected servers again. The services will be back online in the next minutes.
- monitoring Dec 05, 2024, 06:00 PM UTC
We brought all services back up and are closely monitoring them
- monitoring Dec 05, 2024, 10:14 PM UTC
All services are running as expected again. We will keep monitoring and let the incident open till we publish an official statement tomorrow.
- resolved Dec 06, 2024, 09:40 AM UTC
All systems and services have been stable since the recovery and the normal operational state has been fully recovered. The root cause was a power outage in one of our locations. We don't have information about the exact cause yet but are in contact with the datacenter provider to get more information about the incident. To ensure that a similar incident can be preempted or mitigated, we will do an internal review and inform you about our steps as soon as this has been completed.
Major October 31, 2024 Single Hypervisor Outage 3h 6m Cloud server hosts
Started Oct 31, 2024, 09:50 AM UTC· resolved Oct 31, 2024, 12:56 PM UTC
- investigating Oct 31, 2024, 09:50 AM UTC
One of our hypervisors became unavailable, we're currently investigating the issue
- monitoring Oct 31, 2024, 10:31 AM UTC
The hypervisor has been taken out of service and all services have been distributed to different hypervisors. We're closely monitoring the situation and we'll post postmortem once we have all information on what happened.
- resolved Oct 31, 2024, 12:56 PM UTC
This incident has been resolved.