LUMASERV incident
Brief network disturbance in Frankfurt (FRA) during scheduled maintenance
Resolved on June 23, 2026.
During scheduled maintenance on our network infrastructure on Jun 23, 2026, one of our edge routers in Frankfurt (FRA) became temporarily unavailable by a software overload. This caused a network interruption of approximately one minute, until the second edge router fully took over the routing and connectivity was restored. Although the maintenance was announced, no service impact was expected. The disturbance was briefly wider than the announced scope, affecting connectivity for most of services in the Frankfurt location rather than only the one announced VLAN. We stopped the change immediately and have paused the remaining maintenance while we review the underlying causes, so the work can be completed reliably. We apologize for the any circumstances.
Update timeline
- resolved Jun 24, 2026, 09:01 AM UTC
During scheduled maintenance on our network infrastructure on Jun 23, 2026, one of our edge routers in Frankfurt (FRA) became temporarily unavailable by a software overload. This caused a network interruption of approximately one minute, until the second edge router fully took over the routing and connectivity was restored. Although the maintenance was announced, no service impact was expected. The disturbance was briefly wider than the announced scope, affecting connectivity for most of services in the Frankfurt location rather than only the one announced VLAN. We stopped the change immediately and have paused the remaining maintenance while we review the underlying causes, so the work can be completed reliably. We apologize for the any circumstances.
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