LUMASERV incident

Upstream packet loss

Notice Resolved View vendor source →

LUMASERV experienced a notice incident on June 19, 2026 affecting Core Network, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 09:46 AM UTC
Resolved
Jun 19, 2026, 12:36 PM UTC
Duration
2h 49m
Detected by Pingoru
Jun 19, 2026, 09:46 AM UTC

Affected components

Core Network

Update timeline

  1. identified Jun 19, 2026, 09:46 AM UTC

    We have identified packet loss to one of our upstream providers, routes have been switched. We will be monitoring the situation.

  2. resolved Jun 19, 2026, 12:36 PM UTC

    The issue was caused by unstable firmware on the core router of one of our upstream providers. The firmware has now been updated, and the routes have been returned to their previous state.