Resolved after 14 hours 43 minutes, affecting Core Network, on September 27, 2026.
Since 00:05 UTC, all services in our Frankfurt location are fully reachable again. The cause was the failure of a routing engine in one of our core routers. The redundant routing engine took over automatically. During the switchover, the reachability of our Frankfurt network was affected between approx. 23:52 and 00:05 UTC. The network is currently running stably on the redundant routing engine. We are working on restoring the failed component and are continuing to monitor the situation closely. We will provide a further update once full redundancy has been restored.
Affected components
Update timeline
- investigating Sep 27, 2026, 11:59 PM UTC
We are currently experiencing network issues which affect the reachability of our network located in Frankfurt. We will provide updates on this statuspage as soon as possible.
- monitoring Sep 28, 2026, 12:23 AM UTC
Since 00:05 UTC, all services in our Frankfurt location are fully reachable again. The cause was the failure of a routing engine in one of our core routers. The redundant routing engine took over automatically. During the switchover, the reachability of our Frankfurt network was affected between approx. 23:52 and 00:05 UTC. The network is currently running stably on the redundant routing engine. We are working on restoring the failed component and are continuing to monitor the situation closely. We will provide a further update once full redundancy has been restored.
- resolved Sep 28, 2026, 09:31 PM UTC
This incident has been resolved.
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