LUMASERV experienced a critical incident on March 10, 2026 affecting Cloud server hosts, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud server hosts
Update timeline
- investigating Mar 10, 2026, 12:23 PM UTC
At March 10, 2026, 11:13 AM, our monitoring alerted that the customer MySQL database was not available. The issue affects managed web hosting services which are operated within our Kubernetes clusters.
- investigating Mar 10, 2026, 12:24 PM UTC
We are still investigating an issue with the VM's running the database.
- resolved Mar 10, 2026, 12:54 PM UTC
The incident has been resolved and the environments are all available again. We will provide further information with our postmortem.