LUMASERV incident

Network disturbance during active DDoS mitigation

Notice Resolved View vendor source →

LUMASERV experienced a notice incident on July 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2025, 02:13 PM UTC
Resolved
Jul 23, 2025, 07:00 AM UTC
Duration
—
Detected by Pingoru
Jul 23, 2025, 02:13 PM UTC

Update timeline

  1. resolved Jul 23, 2025, 02:13 PM UTC

    From 22 July 2025 10pm to 23 July 2025 1.30pm, some customers using our DDoS Protected IP-Transit service experienced connectivity issues during active DDoS mitigation. This was due to an incorrect routing configuration by one of our upstream providers. The incident affected IP addresses with active DDoS mitigations during the mitigation period for the attack (typically 30 minutes). The majority of our services remained operational throughout this period. We resolved the issue by extending our routing policies and working with our provider to prevent this configuration problem from recurring. We apologize for any inconvenience this may have caused.