LiveChat Outage History

LiveChat had 11 outages in the last 2 years totaling 2h 58m of downtime — averaging 0.5 incidents per month.

There were 11 LiveChat outages since January 13, 2026 totaling 2h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.livechat.com

Minor June 12, 2026

Workflow degraded performance

Detected by Pingoru: Jun 12, 2026, 11:30 PM UTC
Resolved: Jun 12, 2026, 11:30 PM UTC
Duration: —

Affected: API

Timeline · 5 updates

investigating Jun 12, 2026, 10:25 PM UTC

Status: Investigating We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates. Affected components API (Degraded performance)
identified Jun 12, 2026, 10:33 PM UTC

Status: Identified We’ve identified the issue affecting Workflows and are working on a fix. Affected components API (Degraded performance)
identified Jun 12, 2026, 10:55 PM UTC

Status: Identified Fix applied, we are waiting for the service to return to normal. Affected components API (Degraded performance)
monitoring Jun 12, 2026, 11:07 PM UTC

Status: Monitoring The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components API (Operational)
resolved Jun 12, 2026, 11:30 PM UTC

Status: Resolved The issue has been resolved, and we can confirm that services are operating normally again. Affected components API (Operational)

Read the full incident report →

Minor May 25, 2026

LiveChat - Issues with reports from Export Raw Data

Detected by Pingoru: May 25, 2026, 06:15 AM UTC
Resolved: May 25, 2026, 06:15 AM UTC
Duration: —

Affected: Agent apps

Timeline · 4 updates

investigating May 25, 2026, 05:30 AM UTC

Status: Investigating We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email. Affected components Agent apps (Partial outage)
monitoring May 25, 2026, 05:46 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components Agent apps (Partial outage)
monitoring May 25, 2026, 06:08 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components Agent apps (Partial outage)
resolved May 25, 2026, 06:15 AM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding. Affected components Agent apps (Operational)

Read the full incident report →

Minor May 19, 2026

Workflows delay

Detected by Pingoru: May 19, 2026, 04:15 AM UTC
Resolved: May 19, 2026, 04:15 AM UTC
Duration: —

Timeline · 5 updates

investigating May 19, 2026, 02:11 AM UTC

Status: Investigating We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
investigating May 19, 2026, 02:32 AM UTC

Status: Investigating We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
monitoring May 19, 2026, 02:56 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
monitoring May 19, 2026, 03:45 AM UTC

Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
resolved May 19, 2026, 04:15 AM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.

Read the full incident report →

Minor May 13, 2026

Issues with adding new Knowledge Sources

Detected by Pingoru: May 13, 2026, 12:06 PM UTC
Resolved: May 13, 2026, 12:06 PM UTC
Duration: —

Affected: Agent apps

Timeline · 3 updates

investigating May 13, 2026, 11:33 AM UTC

Status: Investigating We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Agent apps (Degraded performance)
monitoring May 13, 2026, 11:40 AM UTC

Status: Monitoring A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored. Affected components Agent apps (Operational)
resolved May 13, 2026, 12:06 PM UTC

Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)

Read the full incident report →

Minor February 26, 2026

LiveChat - outage

Detected by Pingoru: Feb 26, 2026, 10:19 AM UTC
Resolved: Feb 26, 2026, 10:19 AM UTC
Duration: —

Affected: Support chat on www.livechat.comAPISubprocessors' serviceChat widgetAgent apps

Timeline · 28 updates

Read the full incident report →

Minor February 21, 2026

Messages sent via the chat widget are delayed

Detected by Pingoru: Feb 21, 2026, 06:57 PM UTC
Resolved: Feb 21, 2026, 06:57 PM UTC
Duration: —

Affected: Support chat on www.livechat.comChat widget

Timeline · 4 updates

investigating Feb 21, 2026, 06:26 PM UTC

Status: Investigating Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
investigating Feb 21, 2026, 06:52 PM UTC

Status: Investigating We are still investigating the problem. The delay was shortened, but it is still occurring. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
monitoring Feb 21, 2026, 06:54 PM UTC

Status: Monitoring The problem should be resolved now. We are moving to monitoring. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)
resolved Feb 21, 2026, 06:57 PM UTC

Status: Resolved The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)

Read the full incident report →

Minor February 10, 2026

Messages sent in the chat widget may be delayed

Detected by Pingoru: Feb 10, 2026, 06:10 PM UTC
Resolved: Feb 10, 2026, 06:10 PM UTC
Duration: —

Affected: Support chat on www.livechat.comChat widget

Timeline · 6 updates

investigating Feb 10, 2026, 05:04 PM UTC

Status: Investigating We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
investigating Feb 10, 2026, 05:21 PM UTC

Status: Investigating Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
identified Feb 10, 2026, 05:32 PM UTC

Status: Identified We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
identified Feb 10, 2026, 05:51 PM UTC

Status: Identified Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
monitoring Feb 10, 2026, 06:06 PM UTC

Status: Monitoring The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
resolved Feb 10, 2026, 06:10 PM UTC

Status: Resolved This incident has been resolved and services are operating normally. Thank you for your patience. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)