LiveChat Outage History

LiveChat is up right now

There were 3 LiveChat outages since February 10, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.livechat.com

Minor February 26, 2026

LiveChat - outage

Detected by Pingoru
Feb 26, 2026, 10:19 AM UTC
Resolved
Feb 26, 2026, 10:19 AM UTC
Duration
—
Affected: Support chat on www.livechat.comAPISubprocessors' serviceChat widgetAgent apps
Timeline · 28 updates
  1. investigating Feb 25, 2026, 04:33 AM UTC

    Status: Investigating We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We’ll share another update as soon as we have more information. Affected components API (Full outage) Agent apps (Full outage)

  2. investigating Feb 25, 2026, 04:37 AM UTC

    Status: Investigating We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We detected an issue with our cloud provider. We’ll share another update as soon as we have more information. Affected components Subprocessors' service (Full outage) Agent apps (Full outage) API (Full outage)

  3. identified Feb 25, 2026, 04:57 AM UTC

    Status: Identified We have identified the cause of the issue affecting some customers and are working on a fix. Service may still be degraded while we complete the necessary steps. We are working with our Cloud provider to resolve the issue. We’ll share another update as soon as we have more information. Affected components Subprocessors' service (Full outage) Agent apps (Full outage) API (Full outage)

  4. identified Feb 25, 2026, 05:22 AM UTC

    Status: Identified Our team is actively working to resolve the issue. We will share another update as soon as we have more details. Affected components API (Full outage) Subprocessors' service (Full outage) Agent apps (Full outage)

  5. identified Feb 25, 2026, 05:44 AM UTC

    Status: Identified We are still actively working to resolve the issue. We will provide further updates as we make progress. Affected components Subprocessors' service (Full outage) Agent apps (Full outage) API (Full outage)

  6. identified Feb 25, 2026, 06:08 AM UTC

    Status: Identified We are actively implementing steps to resolve the problem. We will share the next update as soon as possible. Affected components API (Full outage) Subprocessors' service (Full outage) Agent apps (Full outage)

  7. identified Feb 25, 2026, 06:30 AM UTC

    Status: Identified Work on resolving the issue is ongoing. We will provide another update as soon as we have more information. Affected components API (Full outage) Subprocessors' service (Full outage) Agent apps (Full outage)

  8. identified Feb 25, 2026, 06:51 AM UTC

    Status: Identified Our team continues to investigate the issue and work toward a resolution. We will provide further updates as soon as they are available. Affected components Agent apps (Full outage) API (Full outage) Subprocessors' service (Full outage)

  9. identified Feb 25, 2026, 07:06 AM UTC

    Status: Identified We are observing ongoing recovery on the side of Google, and our services are gradually returning to normal availability. We will continue to monitor the situation and provide further updates as needed. Affected components Subprocessors' service (Full outage) Agent apps (Full outage) API (Full outage)

  10. monitoring Feb 25, 2026, 07:11 AM UTC

    Status: Monitoring We are seeing improvements in our service availability and are now moving to closely monitor the situation. We will provide further updates when necessary. Affected components Agent apps (Operational) API (Operational) Subprocessors' service (Operational)

  11. monitoring Feb 25, 2026, 07:42 AM UTC

    Status: Monitoring Services are operational, and we are actively monitoring to maintain stability. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  12. monitoring Feb 25, 2026, 08:05 AM UTC

    Status: Monitoring We continue to monitor the situation to ensure everything remains stable. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  13. monitoring Feb 25, 2026, 11:25 AM UTC

    Status: Monitoring Brief status update and additional context on the ongoing incident This incident is related to an issue within our cloud provider’s infrastructure (GCP). We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. The incident hasn’t been resolved on their end yet. Minor performance issues persist, but these are limited in scale and do not affect overall availability for customers. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  14. identified Feb 25, 2026, 11:57 AM UTC

    Status: Identified We have identified the cause of the issue affecting some customers and are working on a fix. Access to Archives and Reports may be degraded while we complete the necessary steps. Affected components API (Full outage) Subprocessors' service (Full outage) Agent apps (Full outage)

  15. monitoring Feb 25, 2026, 12:02 PM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  16. monitoring Feb 25, 2026, 12:48 PM UTC

    Status: Monitoring We are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  17. monitoring Feb 25, 2026, 01:36 PM UTC

    Status: Monitoring We continue to monitor the situation to ensure stability. While systems are recovering, some customers may still experience minor disruptions as we await a permanent fix from our service provider. While the issue has not yet been fully resolved on their end, we have been actively coordinating with their engineering teams since the incident began and remain in close contact as they progress through mitigation and recovery efforts. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  18. monitoring Feb 25, 2026, 03:02 PM UTC

    Status: Monitoring We are continuously monitoring the service to ensure continuity and stability while we are waiting for a fix from our service provider. Some customers may experience minor disruptions during that time. We remain in close contact with the provider’s engineering teams, and the issue has not yet been resolved on their end. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  19. monitoring Feb 25, 2026, 04:03 PM UTC

    Status: Monitoring We are continuously monitoring the service to ensure continuity and stability while we await a fix from our service provider. Some customers may still experience degraded performance during this time. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational)

  20. monitoring Feb 25, 2026, 05:00 PM UTC

    Status: Monitoring We are continuously monitoring the service to ensure continuity and stability while we await a fix from our cloud provider’s infrastructure, Google Cloud Platform (GCP). Some customers may still experience degraded performance during this time. We remain in close contact with GCP’s engineering teams, and the issue has not yet been resolved on their end. During this period, customers may experience delays when starting chats or sending messages. Affected components API (Operational) Subprocessors' service (Operational) Agent apps (Operational)

  21. investigating Feb 25, 2026, 05:49 PM UTC

    Status: Investigating Our team is working closely with Google Cloud Platform (GCP) to resolve the issue. While chats can be started, customers may experience delays or failures when sending messages. Affected components Chat widget (Full outage) Subprocessors' service (Operational) Agent apps (Operational) API (Full outage) Support chat on www.livechat.com (Full outage)

  22. identified Feb 25, 2026, 06:13 PM UTC

    Status: Identified We are implementing additional mitigation measures. Chat sessions may start successfully; however, some messages may be delayed or not delivered. We are actively working on a fix, and the estimated time to resolution is approximately 20 minutes. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Full outage) Support chat on www.livechat.com (Full outage) Chat widget (Full outage)

  23. identified Feb 25, 2026, 06:28 PM UTC

    Status: Identified We are continuing to deploy the fix and will provide an update shortly. Affected components Agent apps (Operational) API (Full outage) Support chat on www.livechat.com (Operational) Chat widget (Full outage) Subprocessors' service (Operational)

  24. monitoring Feb 25, 2026, 06:43 PM UTC

    Status: Monitoring Deployment of the fix is complete. We are monitoring the service to ensure full stability. Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational) Support chat on www.livechat.com (Operational) Chat widget (Operational)

  25. investigating Feb 26, 2026, 05:03 AM UTC

    Status: Investigating We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information. Affected components Subprocessors' service (Degraded performance) Agent apps (Degraded performance) API (Operational) Support chat on www.livechat.com (Operational) Chat widget (Degraded performance)

  26. investigating Feb 26, 2026, 05:22 AM UTC

    Status: Investigating We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information. Affected components Subprocessors' service (Degraded performance) Agent apps (Degraded performance) API (Operational) Support chat on www.livechat.com (Operational) Chat widget (Degraded performance)

  27. monitoring Feb 26, 2026, 05:31 AM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover. Affected components Agent apps (Operational) API (Operational) Support chat on www.livechat.com (Operational) Chat widget (Operational) Subprocessors' service (Operational)

  28. resolved Feb 26, 2026, 10:19 AM UTC

    Status: Resolved A fix has been implemented, and we see that our assets become available and reports a healthy status. We’ve been monitoring the situation, and will continue checks Affected components Subprocessors' service (Operational) Agent apps (Operational) API (Operational) Support chat on www.livechat.com (Operational) Chat widget (Operational)

Read the full incident report →

Minor February 21, 2026

Messages sent via the chat widget are delayed

Detected by Pingoru
Feb 21, 2026, 06:57 PM UTC
Resolved
Feb 21, 2026, 06:57 PM UTC
Duration
—
Affected: Support chat on www.livechat.comChat widget
Timeline · 4 updates
  1. investigating Feb 21, 2026, 06:26 PM UTC

    Status: Investigating Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  2. investigating Feb 21, 2026, 06:52 PM UTC

    Status: Investigating We are still investigating the problem. The delay was shortened, but it is still occurring. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  3. monitoring Feb 21, 2026, 06:54 PM UTC

    Status: Monitoring The problem should be resolved now. We are moving to monitoring. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)

  4. resolved Feb 21, 2026, 06:57 PM UTC

    Status: Resolved The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)

Read the full incident report →

Minor February 10, 2026

Messages sent in the chat widget may be delayed

Detected by Pingoru
Feb 10, 2026, 06:10 PM UTC
Resolved
Feb 10, 2026, 06:10 PM UTC
Duration
—
Affected: Support chat on www.livechat.comChat widget
Timeline · 6 updates
  1. investigating Feb 10, 2026, 05:04 PM UTC

    Status: Investigating We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  2. investigating Feb 10, 2026, 05:21 PM UTC

    Status: Investigating Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  3. identified Feb 10, 2026, 05:32 PM UTC

    Status: Identified We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  4. identified Feb 10, 2026, 05:51 PM UTC

    Status: Identified Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  5. monitoring Feb 10, 2026, 06:06 PM UTC

    Status: Monitoring The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

  6. resolved Feb 10, 2026, 06:10 PM UTC

    Status: Resolved This incident has been resolved and services are operating normally. Thank you for your patience. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)

Read the full incident report →

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