Messages sent in the chat widget may be delayed

Update timeline

1. investigating Feb 10, 2026, 05:04 PM UTC

   Status: Investigating We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

2. investigating Feb 10, 2026, 05:21 PM UTC

   Status: Investigating Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

3. identified Feb 10, 2026, 05:32 PM UTC

   Status: Identified We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

4. identified Feb 10, 2026, 05:51 PM UTC

   Status: Identified Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

5. monitoring Feb 10, 2026, 06:06 PM UTC

   Status: Monitoring The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

6. resolved Feb 10, 2026, 06:10 PM UTC

   Status: Resolved This incident has been resolved and services are operating normally. Thank you for your patience. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)