LiveChat incident

Workflow degraded performance

Resolved after 42 minutes, affecting API, on June 12, 2026.

resolved Jun 12, 2026, 11:30 PM UTC

The issue has been resolved, and we can confirm that services are operating normally again.

Started
Jun 12, 2026, 10:25 PM UTC
Resolved
Jun 12, 2026, 11:07 PM UTC
Duration
42m
Detected by Pingoru
Jun 12, 2026, 10:25 PM UTC

Affected components

API

Update timeline

  1. investigating Jun 12, 2026, 10:25 PM UTC

    We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.

  2. identified Jun 12, 2026, 10:33 PM UTC

    We’ve identified the issue affecting Workflows and are working on a fix.

  3. identified Jun 12, 2026, 10:55 PM UTC

    Fix applied, we are waiting for the service to return to normal.

  4. monitoring Jun 12, 2026, 11:07 PM UTC

    The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

  5. resolved Jun 12, 2026, 11:30 PM UTC

    The issue has been resolved, and we can confirm that services are operating normally again.

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