Is LiveChat down?
Last checked 3m agoNo incidents right now.
LiveChat is operational right now. Last checked 3m ago; the most recent incident resolved 14d ago.
Real-time LiveChat status, recent outages, and incident history: pulled directly from LiveChat's official status page at status.livechat.com every 5 minutes. Pingoru tracks 6 LiveChat services and has captured 5 incidents in the last 90 days (99.26% uptime). Get email, Slack, Discord, or webhook alerts the moment LiveChat reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Agent apps
Timeline · 4 updates
- identified · Oct 14, 2026, 02:08 AM UTC
Status: Identified We are currently investigating the issue with the Workflows. We apologize for any inconvenience this may cause, and our team is working diligently to resolve the issue as quickly as possible. Affected components Agent apps (Degraded performance)
- identified · Oct 14, 2026, 03:07 AM UTC
Status: Identified We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
- monitoring · Oct 14, 2026, 03:36 AM UTC
Status: Monitoring The necessary fixes have been successfully applied to the system. At this moment, we are actively monitoring the results to assess the effectiveness of these changes and ensure everything is functioning as intended. Affected components Agent apps (Degraded performance)
- resolved · Oct 14, 2026, 03:59 AM UTC
Status: Resolved The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding. Affected components Agent apps (Operational)
Latest: Status: Resolved The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patie…
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- Agent apps
Timeline · 14 updates
- identified · Oct 12, 2026, 05:21 PM UTC
Status: Identified We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 05:45 PM UTC
Status: Identified Our team is still actively working on the fix. Workflows may remain degraded in the meantime. We appreciate your patience and will share another update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 06:12 PM UTC
Status: Identified Our team is continuing to work on the fix. Workflows remain degraded. Next update to follow. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 06:40 PM UTC
Status: Identified We’re still working to resolve this issue, and Workflows continue to be degraded. Our engineers remain focused on implementing the fix, and we’re monitoring the situation closely. We’ll share more information as soon as it becomes available. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 07:01 PM UTC
Status: Identified We’re still actively working on the fix. Service remains impacted, and our engineers are focused on getting things back to normal. Thank you for your patience. We’ll share further information as soon as it’s available. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 07:25 PM UTC
Status: Identified The issue is not yet resolved, and our team is still working on the fix. We’ll update you again as soon as we have more information. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 07:55 PM UTC
Status: Identified We’re still working to restore service, which remains degraded. Our engineers are fully engaged, and we’re sorry for the continued disruption. We’ll share another update as soon as we have progress to report. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 08:26 PM UTC
Status: Identified We’re still working to restore service. We’re sorry for the continued disruption and appreciate your patience. We’ll share another update as soon as we have more to report. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 09:04 PM UTC
Status: Identified We’re still working to restore service. We’re making progress and getting closer to resolving the issue. Thank you for your patience. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 10:02 PM UTC
Status: Identified Service remains degraded, and we know this has been ongoing for several hours. Our team is still working on restoring it. We’re sorry for the extended disruption. Affected components Agent apps (Degraded performance)
- identified · Oct 12, 2026, 11:12 PM UTC
Status: Identified The usage of workflows continues to be degraded. Our team is actively working to restore full functionality. We apologize for the prolonged disruption and any inconvenience this may cause. Affected components Agent apps (Partial outage)
- identified · Oct 13, 2026, 12:14 AM UTC
Status: Identified The functionality of workflows is still experiencing degradation. Our team is diligently working to restore it to full capacity. We apologize for the extended disruption and any inconvenience this may create. Affected components Agent apps (Partial outage)
- monitoring · Oct 13, 2026, 12:23 AM UTC
Status: Monitoring The necessary fixes have been successfully applied to the system. At this moment, we are actively monitoring the results to assess the effectiveness of these changes and ensure everything is functioning as intended. Affected components Agent apps (Operational)
- resolved · Oct 13, 2026, 01:00 AM UTC
Status: Resolved The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding. Affected components Agent apps (Operational)
Latest: Status: Resolved The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patie…
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- Agent apps
Timeline · 4 updates
- investigating · Sep 26, 2026, 01:00 PM UTC
Status: Investigating We’re currently experiencing issues with logging in to LiveChat. Our team is aware of the problem and is working on resolving it as soon as possible Affected components Agent apps (Degraded performance)
- investigating · Sep 26, 2026, 01:18 PM UTC
Status: Investigating We are investigating an issue affecting some customers. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Agent apps (Degraded performance)
- monitoring · Sep 26, 2026, 01:52 PM UTC
Status: Monitoring A fix has been implemented, and we are monitoring the results. Some customers may still experience minor disruptions while systems recover. We will share updates if the situation changes. Affected components Agent apps (Degraded performance)
- resolved · Sep 26, 2026, 01:58 PM UTC
Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)
Latest: Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)
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Incident record
Since April 2026 · incident.io · 6 components checked every 5 minutesThe longest incident in the last year, LiveChat - outage on February 25, 2026, ran for 30 hours. 10 maintenance windows announced in the same period.
Most affected components, last 12 months
- Agent apps6
- Chat widget4
- API3
- Support chat on www.livechat.com3
- Subprocessors' service1
Latest incidents
- Workflows malfunction
Status: Identified We are currently investigating the issue with the Workflows. We apologize for any inconvenience this may cause, and our team is working…
- Workflows malfunction
Status: Identified We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We…
- Login issues
Status: Investigating We’re currently experiencing issues with logging in to LiveChat. Our team is aware of the problem and is working on resolving it as soon…
- Workflows malfunction ResolvedStarted Oct 14, 2026, 02:08 AM UTC · Resolved Oct 14, 2026, 03:59 AM UTC · 1h 51m
- Workflows malfunction ResolvedStarted Oct 12, 2026, 05:21 PM UTC · Resolved Oct 13, 2026, 01:00 AM UTC · 7h 38m
- Login issues ResolvedStarted Sep 26, 2026, 01:00 PM UTC · Resolved Sep 26, 2026, 01:58 PM UTC · 57m