LiveChat experienced a minor incident on May 13, 2026 affecting Agent apps, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 11:33 AM UTC
Status: Investigating We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Agent apps (Degraded performance)
- monitoring May 13, 2026, 11:40 AM UTC
Status: Monitoring A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored. Affected components Agent apps (Operational)
- resolved May 13, 2026, 12:06 PM UTC
Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)