LiveChat experienced a minor incident on October 14, 2026 affecting Agent apps, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2026, 02:08 AM UTC
Status: Identified We are currently investigating the issue with the Workflows. We apologize for any inconvenience this may cause, and our team is working diligently to resolve the issue as quickly as possible. Affected components Agent apps (Degraded performance)
- identified Oct 14, 2026, 03:07 AM UTC
Status: Identified We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
- monitoring Oct 14, 2026, 03:36 AM UTC
Status: Monitoring The necessary fixes have been successfully applied to the system. At this moment, we are actively monitoring the results to assess the effectiveness of these changes and ensure everything is functioning as intended. Affected components Agent apps (Degraded performance)
- resolved Oct 14, 2026, 03:59 AM UTC
Status: Resolved The issue with Workflows has been resolved, and services are now operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding. Affected components Agent apps (Operational)