Resolved after 28 minutes, affecting Support chat on www.livechat.com and Chat widget, on February 21, 2026.
The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.
Affected components
Update timeline
- investigating Feb 21, 2026, 06:26 PM UTC
Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem
- investigating Feb 21, 2026, 06:52 PM UTC
We are still investigating the problem. The delay was shortened, but it is still occurring.
- monitoring Feb 21, 2026, 06:54 PM UTC
The problem should be resolved now. We are moving to monitoring.
- resolved Feb 21, 2026, 06:57 PM UTC
The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.
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