LiveChat experienced a minor incident on February 21, 2026 affecting Support chat on www.livechat.com and Chat widget, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2026, 06:26 PM UTC
Status: Investigating Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
- investigating Feb 21, 2026, 06:52 PM UTC
Status: Investigating We are still investigating the problem. The delay was shortened, but it is still occurring. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)
- monitoring Feb 21, 2026, 06:54 PM UTC
Status: Monitoring The problem should be resolved now. We are moving to monitoring. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)
- resolved Feb 21, 2026, 06:57 PM UTC
Status: Resolved The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)