Messages sent via the chat widget are delayed

Update timeline

1. investigating Feb 21, 2026, 06:26 PM UTC

   Status: Investigating Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

2. investigating Feb 21, 2026, 06:52 PM UTC

   Status: Investigating We are still investigating the problem. The delay was shortened, but it is still occurring. Affected components Support chat on www.livechat.com (Degraded performance) Chat widget (Degraded performance)

3. monitoring Feb 21, 2026, 06:54 PM UTC

   Status: Monitoring The problem should be resolved now. We are moving to monitoring. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)

4. resolved Feb 21, 2026, 06:57 PM UTC

   Status: Resolved The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated. Affected components Support chat on www.livechat.com (Operational) Chat widget (Operational)