LiveChat is currently experiencing a major incident affecting Agent apps, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2026, 05:21 PM UTC
Status: Identified We have identified the root cause of the issue and are working on a fix. Service may remain degraded while we implement the solution. We will provide an update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
- identified Oct 12, 2026, 05:45 PM UTC
Status: Identified Our team is still actively working on the fix. Workflows may remain degraded in the meantime. We appreciate your patience and will share another update as soon as we have more details or an estimated time to resolution. Affected components Agent apps (Degraded performance)
- identified Oct 12, 2026, 06:12 PM UTC
Status: Identified Our team is continuing to work on the fix. Workflows remain degraded. Next update to follow. Affected components Agent apps (Degraded performance)
- identified Oct 12, 2026, 06:40 PM UTC
Status: Identified We’re still working to resolve this issue, and Workflows continue to be degraded. Our engineers remain focused on implementing the fix, and we’re monitoring the situation closely. We’ll share more information as soon as it becomes available. Affected components Agent apps (Degraded performance)
- identified Oct 12, 2026, 07:01 PM UTC
Status: Identified We’re still actively working on the fix. Service remains impacted, and our engineers are focused on getting things back to normal. Thank you for your patience. We’ll share further information as soon as it’s available. Affected components Agent apps (Degraded performance)