Issues with opening files

Update timeline

1. identified Jul 28, 2026, 11:27 AM UTC

   We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.

2. identified Jul 28, 2026, 11:30 AM UTC

   We have identified that the issue is related to an external provider. We are working with them to investigate and resolve the problem. Service may remain degraded while the issue is being addressed. We will provide an update as soon as we have more details or an estimated time to resolution.

3. investigating Jul 28, 2026, 11:54 AM UTC

   We are investigating an issue affecting some customers. The problem may be related to an external provider, and we are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.

4. investigating Jul 28, 2026, 01:49 PM UTC

   We are continuing to work with the third-party provider to resolve the issue. At this stage, we are awaiting further information from them as part of their review process. We will provide our next update as soon as we have additional information to share or there is a significant change to the situation. Thank you for your patience.

5. resolved Jul 29, 2026, 01:01 PM UTC

   The issue with opening files has been resolved, and services are operating normally. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.