LiveChat experienced a minor incident on September 26, 2026 affecting Agent apps, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2026, 01:00 PM UTC
Status: Investigating We’re currently experiencing issues with logging in to LiveChat. Our team is aware of the problem and is working on resolving it as soon as possible Affected components Agent apps (Degraded performance)
- investigating Sep 26, 2026, 01:18 PM UTC
Status: Investigating We are investigating an issue affecting some customers. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available. Affected components Agent apps (Degraded performance)
- monitoring Sep 26, 2026, 01:52 PM UTC
Status: Monitoring A fix has been implemented, and we are monitoring the results. Some customers may still experience minor disruptions while systems recover. We will share updates if the situation changes. Affected components Agent apps (Degraded performance)
- resolved Sep 26, 2026, 01:58 PM UTC
Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. Affected components Agent apps (Operational)