LiveChat incident
LiveChat - Issues with reports from Export Raw Data
LiveChat experienced a minor incident on May 25, 2026 affecting Agent apps, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 05:30 AM UTC
Status: Investigating We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email. Affected components Agent apps (Partial outage)
- monitoring May 25, 2026, 05:46 AM UTC
Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components Agent apps (Partial outage)
- monitoring May 25, 2026, 06:08 AM UTC
Status: Monitoring We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes. Affected components Agent apps (Partial outage)
- resolved May 25, 2026, 06:15 AM UTC
Status: Resolved The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding. Affected components Agent apps (Operational)