Resolved after 44 minutes, affecting Agent apps, on May 25, 2026.
The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.
Affected components
Update timeline
- investigating May 25, 2026, 05:30 AM UTC
We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.
- monitoring May 25, 2026, 05:46 AM UTC
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
- monitoring May 25, 2026, 06:08 AM UTC
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
- resolved May 25, 2026, 06:15 AM UTC
The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.
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