LiveChat incident

Workflow degraded performance

Minor Resolved View vendor source →

LiveChat experienced a minor incident on July 10, 2026 affecting API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 02:41 AM UTC
Resolved
Jul 10, 2026, 02:41 AM UTC
Duration
—
Detected by Pingoru
Jul 10, 2026, 02:41 AM UTC

Affected components

API

Update timeline

  1. investigating Jul 10, 2026, 02:24 AM UTC

    Status: Investigating We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates. Affected components API (Degraded performance)

  2. identified Jul 10, 2026, 02:36 AM UTC

    Status: Identified We’ve identified the issue affecting Workflows and are working on a fix. Affected components API (Degraded performance)

  3. identified Jul 10, 2026, 02:38 AM UTC

    Status: Identified Fix applied, we are waiting for the service to return to normal. Affected components API (Degraded performance)

  4. resolved Jul 10, 2026, 02:41 AM UTC

    Status: Resolved The issue has been resolved, and we can confirm that services are operating normally again. Affected components API (Operational)