Laserfiche had 14 outages in the last 2 years totaling 41h 15m of downtime — averaging 0.6 incidents per month.
There were 14 Laserfiche outages since October 9, 2025 totaling 41h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating partial slowness of Process Automation components.
We have restarted the backend and are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating an issue where some users may encounter an HTTP 403 error when going to Public Portal to view the repository.
A mitigation step has been performed and we are monitoring the results.
The issue has been resolved.
We are investigating an issue that may cause some repositories to have slow performance or be inaccessible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a performance issue that may cause Workflow activities to take longer than normal to complete.
The issue has been addressed.
The issue is being investigated.
The performance has stabilized and we will continue monitoring the system.
The issue has been resolved.
We are investigating an issue which causes Forms to be unavailable.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating performance degradation that has been reported for some US customers when accessing their repository.
Performance pertaining to browsing the repository and accessing documents has improved for affected customers. However, we continue to investigate the cause of the issue.
A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.
The issue has been resolved.
We are investigating an issue where Laserfiche Cloud Canada users that are filling out forms with lookup rules may encounter slowness when retrieving results.
The issue has been mitigated. We will continue monitoring the results.
The issue has been resolved.
We are investigating an issue where users may not see anything when viewing pages under the Home section.
A change has been implemented which should mitigate the issue. Users will need to log out of Laserfiche Cloud, clear their recent browser cache, and then log back in.
The issue has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
This incident has been resolved.
We are investigating reported slowness with Workflow activity processing times.
We are continuing to investigate this issue.
Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.
The issue has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.
We are investigating an issue affecting Process Automation that may result in some users being unable to view or publish business process and workflow definitions.
Publishing processes are successful again, though we continue to monitor the situation.
The issue has been resolved.
We are investigating slowness/idleness with business rule related activities in Workflow.
A fix has been implemented and we are monitoring the results.
The issue has been resolved.