Laserfiche Outage History

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Laserfiche had 32 outages in the last 2 years totaling 52h 2m of downtime — averaging 1.3 incidents per month.

There were 32 Laserfiche outages since June 11, 2024 totaling 52h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.laserfiche.com

Minor April 16, 2026

[CA] - Business Process forms lookup rules may be slow to retrieve results

Detected by Pingoru
Apr 16, 2026, 08:01 PM UTC
Resolved
Apr 16, 2026, 09:59 PM UTC
Duration
1h 57m
Affected: Forms
Timeline · 3 updates
  1. investigating Apr 16, 2026, 08:01 PM UTC

    We are investigating an issue where Laserfiche Cloud Canada users that are filling out forms with lookup rules may encounter slowness when retrieving results.

  2. monitoring Apr 16, 2026, 08:58 PM UTC

    The issue has been mitigated. We will continue monitoring the results.

  3. resolved Apr 16, 2026, 09:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Major April 2, 2026

[US] Laserfiche Cloud pages under the Home section may be unavailable for users

Detected by Pingoru
Apr 02, 2026, 05:39 PM UTC
Resolved
Apr 02, 2026, 08:03 PM UTC
Duration
2h 23m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Apr 02, 2026, 05:39 PM UTC

    We are investigating an issue where users may not see anything when viewing pages under the Home section.

  2. monitoring Apr 02, 2026, 06:09 PM UTC

    A change has been implemented which should mitigate the issue. Users will need to log out of Laserfiche Cloud, clear their recent browser cache, and then log back in.

  3. resolved Apr 02, 2026, 08:03 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice March 5, 2026

EU Cloud: Repository access impacted

Detected by Pingoru
Mar 05, 2026, 09:40 AM UTC
Resolved
Mar 05, 2026, 01:14 PM UTC
Duration
3h 34m
Affected: Web Client
Timeline · 4 updates
  1. investigating Mar 05, 2026, 09:40 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 05, 2026, 10:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 05, 2026, 10:25 AM UTC

    The issue has been resolved.

  4. resolved Mar 05, 2026, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

[US][CA] - Some customers may experience a delay in Workflow performance

Detected by Pingoru
Jan 09, 2026, 03:02 PM UTC
Resolved
Jan 09, 2026, 08:28 PM UTC
Duration
5h 26m
Affected: Process AutomationProcess Automation
Timeline · 4 updates
  1. investigating Jan 09, 2026, 03:02 PM UTC

    We are investigating reported slowness with Workflow activity processing times.

  2. investigating Jan 09, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 09, 2026, 06:11 PM UTC

    Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.

  4. resolved Jan 09, 2026, 08:28 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor December 3, 2025

[US] - Some users may encounter an issue starting workflows

Detected by Pingoru
Dec 03, 2025, 03:15 PM UTC
Resolved
Dec 03, 2025, 05:03 PM UTC
Duration
1h 47m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Dec 03, 2025, 03:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 03, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 03, 2025, 05:03 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 27, 2025

[US] - Some users may be unable to view or publish business process and workflow definitions

Detected by Pingoru
Oct 27, 2025, 03:18 PM UTC
Resolved
Oct 27, 2025, 10:54 PM UTC
Duration
7h 36m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Oct 27, 2025, 03:18 PM UTC

    We are investigating an issue affecting Process Automation that may result in some users being unable to view or publish business process and workflow definitions.

  2. monitoring Oct 27, 2025, 04:35 PM UTC

    Publishing processes are successful again, though we continue to monitor the situation.

  3. resolved Oct 27, 2025, 10:54 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor October 9, 2025

[US] - Degraded Performance for business rule related activities in Workflow

Detected by Pingoru
Oct 09, 2025, 05:10 PM UTC
Resolved
Oct 09, 2025, 07:27 PM UTC
Duration
2h 17m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Oct 09, 2025, 05:10 PM UTC

    We are investigating slowness/idleness with business rule related activities in Workflow.

  2. monitoring Oct 09, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 07:27 PM UTC

    The issue has been resolved.

Read the full incident report →

Major September 9, 2025

[US] - Some users may encounter an error when connecting to the repository

Detected by Pingoru
Sep 09, 2025, 03:33 PM UTC
Resolved
Sep 09, 2025, 05:16 PM UTC
Duration
1h 42m
Affected: Repository Service
Timeline · 3 updates
  1. investigating Sep 09, 2025, 03:33 PM UTC

    We are investigating an issue where some Laserfiche Cloud US customers are unable to access their repository. Users may seen an error stating "No such host is known" or "There was an error connecting to your repository"

  2. monitoring Sep 09, 2025, 04:13 PM UTC

    A fix has been implemented and users should be able to access the repository again. We will continue monitoring the results.

  3. resolved Sep 09, 2025, 05:16 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice September 5, 2025

[US] - Some customers may have encountered an error when trying to access the repository

Detected by Pingoru
Sep 05, 2025, 05:23 PM UTC
Resolved
Sep 05, 2025, 05:23 PM UTC
Duration
—
Affected: Repository Service
Timeline · 1 update
  1. resolved Sep 05, 2025, 05:23 PM UTC

    On Friday, September 5, 2025, starting around 8:30 AM Pacific time, some customers in Laserfiche Cloud US may have encountered an error stating, "There was an error connecting to your repository" when trying to access the repository. The issue was resolved by 9:25 AM Pacific time.

Read the full incident report →

Notice August 27, 2025

Usage of Laserfiche AI features result in an error

Detected by Pingoru
Aug 27, 2025, 06:20 PM UTC
Resolved
Aug 27, 2025, 09:32 PM UTC
Duration
3h 11m
Timeline · 3 updates
  1. investigating Aug 27, 2025, 06:20 PM UTC

    We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.

  2. monitoring Aug 27, 2025, 08:05 PM UTC

    A fix has been implemented and Laserfiche AI features are functional. We will continue monitoring the situation.

  3. resolved Aug 27, 2025, 09:32 PM UTC

    The issue has been resolved.

Read the full incident report →

Major June 25, 2025

Repository outage

Detected by Pingoru
Jun 25, 2025, 01:38 AM UTC
Resolved
Jun 25, 2025, 02:15 AM UTC
Duration
37m
Affected: Repository ServiceRepository ServiceRepository Service
Timeline · 3 updates
  1. investigating Jun 25, 2025, 01:38 AM UTC

    We are aware of issues accessing Laserfiche repositories. We are actively investigating.

  2. monitoring Jun 25, 2025, 02:01 AM UTC

    We have implemented a fix. We expect all repositories to be available again.

  3. resolved Jun 25, 2025, 02:15 AM UTC

    We've confirmed that all repositories are accessible again.

Read the full incident report →

Critical June 6, 2025

[US] - Users may encounter an error when starting a business process

Detected by Pingoru
Jun 06, 2025, 08:40 PM UTC
Resolved
Jun 06, 2025, 11:40 PM UTC
Duration
2h 59m
Affected: Forms
Timeline · 3 updates
  1. investigating Jun 06, 2025, 08:40 PM UTC

    We are investigating an issue where users encounter an error message stating the business process has encountered a problem when attempting to start it.

  2. monitoring Jun 06, 2025, 08:52 PM UTC

    Steps have been taken to mitigate the issue. Business processes should be able to be started again. We will continue monitoring the situation.

  3. resolved Jun 06, 2025, 11:40 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 28, 2025

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries

Detected by Pingoru
Apr 28, 2025, 10:13 PM UTC
Resolved
Apr 29, 2025, 03:37 AM UTC
Duration
5h 24m
Affected: Process Automation
Timeline · 3 updates
  1. investigating Apr 28, 2025, 10:13 PM UTC

    We are investigating a performance issue in the Laserfiche Cloud US region that's affecting workflows with capture profiles. Users may notice the capture profile activities taking longer to complete or potentially encountering an error and retrying.

  2. investigating Apr 29, 2025, 01:42 AM UTC

    Workflows with Capture Profiles continue to be processed with some delays. We are continuing to investigate and are applying mitigations to speed up processing.

  3. resolved Apr 29, 2025, 03:37 AM UTC

    The issue has been resolved.

Read the full incident report →

Major April 8, 2025

[US] - Business Processes are getting suspended at "save to repository" tasks

Detected by Pingoru
Apr 08, 2025, 12:33 AM UTC
Resolved
Apr 08, 2025, 01:09 AM UTC
Duration
35m
Affected: Forms
Timeline · 2 updates
  1. investigating Apr 08, 2025, 12:33 AM UTC

    We are investigating an issue where business process instances are getting suspended at "save to repository" tasks.

  2. resolved Apr 08, 2025, 01:09 AM UTC

    Mitigation steps have been performed to address the issue. Suspended tasks can be retried via the Business Process "Monitor" page to complete the "save to repository" task.

Read the full incident report →

Minor March 27, 2025

[US] Some users may experience performance or availability issues when accessing their repository

Detected by Pingoru
Mar 27, 2025, 06:14 PM UTC
Resolved
Mar 27, 2025, 07:59 PM UTC
Duration
1h 44m
Affected: Repository Service
Timeline · 3 updates
  1. investigating Mar 27, 2025, 06:14 PM UTC

    We are investigating an issue where some repositories may be experiencing performance or availability issues.

  2. monitoring Mar 27, 2025, 06:43 PM UTC

    The issue has been mitigated and we will continue monitoring the results. Users should be able to access their repositories normally again.

  3. resolved Mar 27, 2025, 07:59 PM UTC

    The issue has been resolved.

Read the full incident report →

Major March 10, 2025

[US][CA] - Business Process instances may not be starting properly

Detected by Pingoru
Mar 10, 2025, 12:31 AM UTC
Resolved
Mar 10, 2025, 02:03 AM UTC
Duration
1h 31m
Affected: FormsForms
Timeline · 3 updates
  1. investigating Mar 10, 2025, 12:31 AM UTC

    We are currently investigating an issue occurring in Laserfiche Cloud US and CA where Business Process starting forms may be getting submitted, but instances are not starting properly.

  2. monitoring Mar 10, 2025, 01:09 AM UTC

    Mitigation steps have been performed to address the issue. Business Process instances are running properly.

  3. resolved Mar 10, 2025, 02:03 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor February 10, 2025

Some customers may receive access denied when accessing Public Portal.

Detected by Pingoru
Feb 10, 2025, 04:09 PM UTC
Resolved
Feb 10, 2025, 06:32 PM UTC
Duration
2h 22m
Affected: Public Portal
Timeline · 3 updates
  1. investigating Feb 10, 2025, 04:09 PM UTC

    We are investigating this issue in which some customers may receive access denied.

  2. monitoring Feb 10, 2025, 04:17 PM UTC

    The issue has been resolved. We are monitoring the system.

  3. resolved Feb 10, 2025, 06:32 PM UTC

    This issue has been resolved.

Read the full incident report →

Major January 31, 2025

[US] - Some customers may be unable to access their repository

Detected by Pingoru
Jan 31, 2025, 02:46 PM UTC
Resolved
Jan 31, 2025, 03:45 PM UTC
Duration
58m
Affected: Repository Service
Timeline · 3 updates
  1. investigating Jan 31, 2025, 02:46 PM UTC

    Some customers in Laserfiche Cloud US may receive an error when trying to connect to the repository. The matter is being investigated.

  2. monitoring Jan 31, 2025, 02:49 PM UTC

    Mitigation steps have been taken to address the issue. Repository access should be available again to affected customers. We will continue to monitor the situation.

  3. resolved Jan 31, 2025, 03:45 PM UTC

    The issue has been resolved.

Read the full incident report →

Major November 25, 2024

[US] Process Automation may not be available

Detected by Pingoru
Nov 25, 2024, 10:10 PM UTC
Resolved
Nov 25, 2024, 11:57 PM UTC
Duration
1h 46m
Affected: Process Automation
Timeline · 4 updates
  1. investigating Nov 25, 2024, 10:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 25, 2024, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 25, 2024, 10:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2024, 11:57 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice November 20, 2024

US - 502 Bad Gateway error when accessing some parts of Forms Process Automation

Detected by Pingoru
Nov 20, 2024, 10:06 PM UTC
Resolved
Nov 20, 2024, 10:42 PM UTC
Duration
35m
Affected: Forms
Timeline · 2 updates
  1. monitoring Nov 20, 2024, 10:06 PM UTC

    We are monitoring an issue where trying to access Tasks or Forms site results in a 502 Bad Gateway error. This issue took place around 1:30 pm Pacific time. We have implemented a fix for this issue and we are monitoring.

  2. resolved Nov 20, 2024, 10:42 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor November 4, 2024

CA - Some customers may experience degraded performance when accessing their repository.

Detected by Pingoru
Nov 04, 2024, 02:59 PM UTC
Resolved
Nov 04, 2024, 04:29 PM UTC
Duration
1h 29m
Affected: Web Client
Timeline · 4 updates
  1. investigating Nov 04, 2024, 02:59 PM UTC

    We are currently investigating an issue.

  2. investigating Nov 04, 2024, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 04, 2024, 03:42 PM UTC

    A mitigation step has been performed which has addressed the issue. We will continue monitoring the situation.

  4. resolved Nov 04, 2024, 04:29 PM UTC

    The issue has been resolved.

Read the full incident report →

Critical October 22, 2024

[US] - Customers may experience an issue logging into Laserfiche Cloud

Detected by Pingoru
Oct 22, 2024, 05:23 PM UTC
Resolved
Oct 22, 2024, 05:43 PM UTC
Duration
19m
Affected: Sign-In Page
Timeline · 3 updates
  1. investigating Oct 22, 2024, 05:23 PM UTC

    We are investigating an issue which prevents customers in the US Laserfiche Cloud region from logging in and using the system.

  2. monitoring Oct 22, 2024, 05:28 PM UTC

    Users should be able to log in again. We will continue monitoring the situation.

  3. resolved Oct 22, 2024, 05:43 PM UTC

    The issue has been resolved.

Read the full incident report →

Major October 2, 2024

[CA] - Some repositories in Laserfiche Cloud Canada may be unavailable to users

Detected by Pingoru
Oct 02, 2024, 09:05 PM UTC
Resolved
Oct 02, 2024, 09:33 PM UTC
Duration
27m
Affected: Repository Service
Timeline · 2 updates
  1. investigating Oct 02, 2024, 09:05 PM UTC

    We are investigating an issue affecting some customers in Laserfiche Cloud Canada that prevents their repositories from being accessible.

  2. resolved Oct 02, 2024, 09:33 PM UTC

    The issue has been addressed and repositories are accessible again.

Read the full incident report →