Laserfiche incident

Usage of Laserfiche AI features result in an error

Notice Resolved View vendor source →

Laserfiche experienced a notice incident on August 27, 2025, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2025, 06:20 PM UTC
Resolved
Aug 27, 2025, 09:32 PM UTC
Duration
3h 11m
Detected by Pingoru
Aug 27, 2025, 06:20 PM UTC

Update timeline

  1. investigating Aug 27, 2025, 06:20 PM UTC

    We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.

  2. monitoring Aug 27, 2025, 08:05 PM UTC

    A fix has been implemented and Laserfiche AI features are functional. We will continue monitoring the situation.

  3. resolved Aug 27, 2025, 09:32 PM UTC

    The issue has been resolved.