Laserfiche incident

[US] - Users may encounter an error when starting a business process

Critical Resolved View vendor source →

Laserfiche experienced a critical incident on June 6, 2025 affecting Forms, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2025, 08:40 PM UTC
Resolved
Jun 06, 2025, 11:40 PM UTC
Duration
2h 59m
Detected by Pingoru
Jun 06, 2025, 08:40 PM UTC

Affected components

Forms

Update timeline

  1. investigating Jun 06, 2025, 08:40 PM UTC

    We are investigating an issue where users encounter an error message stating the business process has encountered a problem when attempting to start it.

  2. monitoring Jun 06, 2025, 08:52 PM UTC

    Steps have been taken to mitigate the issue. Business processes should be able to be started again. We will continue monitoring the situation.

  3. resolved Jun 06, 2025, 11:40 PM UTC

    The issue has been resolved.