Kustom Outage History
Kustom is up right nowPingoru has recorded 29 incidents for Kustom: 21 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 2 | 20 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 4 | 3 of 744 (0%) |
| November 2026 | 0 | 0 of 130 (0%) |
Incidents, newest first
Major October 12, 2026 Checkout not loading for some merchants 1h 15m Checkout
Started Oct 12, 2026, 02:02 PM UTC· resolved Oct 12, 2026, 03:18 PM UTC
- identified Oct 12, 2026, 02:02 PM UTC
Since 15:08 CEST, some merchants have problems loading Kustom Checkout. We’ve found the cause and are working on a fix. We’ll post another update soon.
- monitoring Oct 12, 2026, 02:09 PM UTC
The issue is fixed. Between about 15:08 and 16:07 CEST, some merchants couldn’t load Kustom Checkout. Checkouts are working normally again. We’re monitoring to make sure everything stays stable.
- resolved Oct 12, 2026, 03:18 PM UTC
Between 15:08 and 16:07 CEST on 12 October 2026, Kustom Checkout experienced degraded performance. During this period, some checkout sessions failed to load for a subset of merchants. The issue has been fully resolved, and checkout has been operating normally since 16:07 CEST. We are continuing to monitor the service closely.
Major October 12, 2026 Norwegian BankID disruption impacting payments in Norway 1h 58m Checkout
Started Oct 12, 2026, 12:06 PM UTC· resolved Oct 12, 2026, 02:05 PM UTC
- identified Oct 12, 2026, 12:06 PM UTC
Norwegian BankID is currently experiencing disruptions, affecting services that rely on BankID in Norway. BankID success rates are at roughly 74%, compared to a normal rate of around 94%. We’re monitoring and will update once BankID is fully restored.
- monitoring Oct 12, 2026, 01:49 PM UTC
Norwegian BankID is recovering and success rates are returning to normal levels. We’re monitoring and will resolve once BankID is fully restored.
- resolved Oct 12, 2026, 02:05 PM UTC
Norwegian BankID has recovered and success rates are back to normal levels. This incident is now resolved.
Notice October 9, 2026 BankID outage impacting payments in Sweden 26m Checkout, Klarna Payments - Europe
Started Oct 09, 2026, 05:02 PM UTC· resolved Oct 09, 2026, 05:28 PM UTC
- identified Oct 09, 2026, 05:02 PM UTC
BankID is currently experiencing an outage, causing payment failures across services that rely on BankID, including Swish and Klarna. We’re monitoring and will update once BankID is restored. More information can be found on https://status.bankid.com/
- monitoring Oct 09, 2026, 05:15 PM UTC
BankID has recovered and payments in Sweden are back to normal since around 19:08 CEST. We’re monitoring and will resolve once BankID confirms full recovery.
- resolved Oct 09, 2026, 05:28 PM UTC
BankID has confirmed the outage is resolved. Payments in Sweden, including Swish, Klarna and BankID verification, have been working normally since around 19:08 CEST. This incident is now closed.
Major October 6, 2026 Swish Payment Disruption 8m Checkout
Started Oct 06, 2026, 11:21 AM UTC· resolved Oct 06, 2026, 11:29 AM UTC
- identified Oct 06, 2026, 11:21 AM UTC
We are currently investigating an issue affecting Swish payments.
- resolved Oct 06, 2026, 11:29 AM UTC
The incident has been resolved.
Minor June 15, 2026 Vipps Degredation 20h 16m Checkout
Started Jun 15, 2026, 12:34 PM UTC· resolved Jun 16, 2026, 08:51 AM UTC
- investigating Jun 15, 2026, 12:34 PM UTC
We are currently investigating an issue affecting a subset of Vipps payments. Some transactions may fail or experience errors during checkout. All other payment methods are unaffected. We will provide an update as soon as we have more information.
- resolved Jun 16, 2026, 08:51 AM UTC
The issue has been identified and a fix has been released.
Notice June 10, 2026 Issue with Token Service Charging 3m
Started Jun 10, 2026, 11:04 AM UTC· resolved Jun 10, 2026, 11:07 AM UTC
- resolved Jun 10, 2026, 11:28 AM UTC
Between 13:04 and 13:07 CEST on June 10, 2026, a credential rotation in the Token Service caused a ~3-minute window where token-based charges were unavailable, returning 404 errors. Merchants with retry logic in place were able to recover automatically. The issue has been resolved and charging is operating normally.
Notice May 30, 2026 Google Pay Degredation on iOS 3d 13h Checkout
Started May 30, 2026, 10:20 PM UTC· resolved Jun 03, 2026, 12:00 PM UTC
- investigating May 30, 2026, 10:20 PM UTC
We are currently investigating an issue affecting Google Pay on iOS devices. Other payment methods and browsers are unaffected.
- monitoring Jun 01, 2026, 09:25 AM UTC
A temporary fix has been implemented, Google Pay is currently disabled for devices using Safari.
- resolved Jun 03, 2026, 12:00 PM UTC
The issue has been resolved and Google Pay is now available on Safari.
Major May 26, 2026 Klarna Part-Capture Degradation 2h 9m Order Management
Started May 26, 2026, 11:06 AM UTC· resolved May 26, 2026, 01:16 PM UTC
- identified May 26, 2026, 11:06 AM UTC
We’re currently investigating an issue that occurs when capturing the remaining authorized amount on Klarna orders.
- identified May 26, 2026, 11:07 AM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 11:16 AM UTC
We’re currently investigating an issue that occurs when capturing the remaining authorized amount on Klarna orders that has already been partially captured. Full captures are not impacted.
- resolved May 26, 2026, 01:16 PM UTC
This incident has been resolved. Any failed captures during the downtime can now be safely retried.
Notice May 11, 2026 Signicat is currently experiencing degraded performance 2h 6m Checkout
Started May 11, 2026, 10:50 AM UTC· resolved May 11, 2026, 12:56 PM UTC
- investigating May 11, 2026, 10:50 AM UTC
Our provider, Signicat, is currently experiencing degraded performance, which may affect identity and age verification services. We are monitoring the situation. You can find more information on https://status.signicat.com/
- resolved May 11, 2026, 12:56 PM UTC
Our provider, Signicat, has resolved the issue on their end. The issue impacted merchants between 12:12 and 14:06 CET.
Notice April 26, 2026 Signicat is currently experiencing degraded performance 56m Checkout
Started Apr 26, 2026, 12:13 PM UTC· resolved Apr 26, 2026, 01:10 PM UTC
- monitoring Apr 26, 2026, 12:13 PM UTC
Our provider, Signicat, is currently experiencing degraded performance, which may affect identity and age verification services. We are monitoring the situation. You can find more information on https://status.signicat.com/
- resolved Apr 26, 2026, 01:10 PM UTC
This incident has been resolved.
Notice April 17, 2026 Settlement Reports – Settlements
Started Apr 17, 2026, 10:49 AM UTC· resolved Apr 17, 2026, 10:49 AM UTC
- resolved Apr 17, 2026, 10:49 AM UTC
Duplicate reports: Some merchants may have received duplicate settlement reports on their SFTP today. Delayed delivery: Today's settlement reports will be delivered later than usual. We expect delivery to complete within a few hours.
Minor April 8, 2026 Subscription Tokens – Degraded Service 13m Checkout
Started Apr 08, 2026, 01:33 PM UTC· resolved Apr 08, 2026, 01:46 PM UTC
- investigating Apr 08, 2026, 01:33 PM UTC
We are currently investigating an issue affecting subscription tokens. Some subscriptions may be failing to process as expected. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
- resolved Apr 08, 2026, 01:46 PM UTC
This incident has been resolved. Subscription tokens are now processing as expected. No further action is required on your end. We apologise for the disruption this may have caused and thank you for your patience.
Minor March 23, 2026 Signicat – Service Disruption 1h 19m Checkout
Started Mar 23, 2026, 11:58 AM UTC· resolved Mar 23, 2026, 01:18 PM UTC
- identified Mar 23, 2026, 11:58 AM UTC
Our service provider Signicat is currently experiencing an outage affecting all Signicat services. This may impact identification and signing flows powered by Signicat, including BankID. More information is available on https://status.signicat.com/ We will provide updates as more information becomes available.
- resolved Mar 23, 2026, 01:18 PM UTC
The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.
Minor March 17, 2026 Signicat – Service Disruption 2h 2m Checkout
Started Mar 17, 2026, 02:39 PM UTC· resolved Mar 17, 2026, 04:41 PM UTC
- identified Mar 17, 2026, 02:39 PM UTC
Our service provider is currently experiencing an outage affecting all Signicat services. This may impact identification and signing flows powered by Signicat, including BankID. More information is available on https://status.signicat.com/ We will provide updates as more information becomes available.
- resolved Mar 17, 2026, 04:41 PM UTC
The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.
Major March 16, 2026 Limited Support Access 2h 1m Kustom Support
Started Mar 16, 2026, 03:58 PM UTC· resolved Mar 16, 2026, 05:59 PM UTC
- identified Mar 16, 2026, 03:58 PM UTC
Our service provider is currently experiencing issues impacting our support functions. Affected channels are: - Phone - Chat - Email You can still email us and can expect an answer, if you are trying to chat or call us we ask that you try again later.
- identified Mar 16, 2026, 03:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 16, 2026, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 05:59 PM UTC
This incident has been resolved.
Minor February 5, 2026 Kustom Portal Degredation 1m Kustom Portal
Started Feb 05, 2026, 03:56 PM UTC· resolved Feb 05, 2026, 03:57 PM UTC
- investigating Feb 05, 2026, 03:56 PM UTC
We're currently investigating an issue with Kustom Portal preventing sign in.
- resolved Feb 05, 2026, 03:57 PM UTC
The issues has been resolved and operations resume as normal.
Notice January 12, 2026 Issues with Microsoft login (SSO) 3d 23h Kustom Portal
Started Jan 12, 2026, 08:22 AM UTC· resolved Jan 16, 2026, 08:14 AM UTC
- investigating Jan 12, 2026, 08:22 AM UTC
We are currently experiencing technical issues with Microsoft login (SSO). If you use Microsoft to log in by clicking the Microsoft button, login is temporarily unavailable. If your email is hosted by Google, login continues to work as normal. As a workaround, please use the magic link login available on our website. You can find instructions on how to sign in with Magic Link: https://help.kustom.co/en/articles/279628-sign-in-to-kustom-portal#h_725dd87d27 We are investigating the issue and will share an update as soon as we have more information.
- investigating Jan 14, 2026, 02:15 PM UTC
We are continuing to investigate this issue.
- resolved Jan 16, 2026, 08:14 AM UTC
This incident has been resolved.
Major January 5, 2026 Limited support access 12m Kustom Support
Started Jan 05, 2026, 02:42 PM UTC· resolved Jan 05, 2026, 02:54 PM UTC
- identified Jan 05, 2026, 02:42 PM UTC
We are currently experiencing issues with our support tool. You may temporarily have difficulty reaching us via chat, email, or phone. We are working with our supplier to resolve this.
- resolved Jan 05, 2026, 02:54 PM UTC
This incident has been resolved.
Notice December 8, 2025 Checkout API Playground Service Disruption 21m
Started Dec 08, 2025, 01:47 PM UTC· resolved Dec 08, 2025, 02:08 PM UTC
- resolved Dec 08, 2025, 01:30 AM UTC
Between 14:47 and 15:08 CET, the Checkout API in Playground experienced intermittent issues. As a result, a subset of Playground order requests may have failed or behaved unexpectedly. The service is now operating normally.
Notice November 20, 2025 Order management experienced partial outage following database upgrade 6m
Started Nov 20, 2025, 04:48 AM UTC· resolved Nov 20, 2025, 04:54 AM UTC
- resolved Nov 20, 2025, 04:30 AM UTC
Order management experienced partial outage following database upgrade between 05:48 AM - 05:54 AM.
Major November 19, 2025 Limited support access 1h 28m Kustom Support
Started Nov 19, 2025, 04:48 PM UTC· resolved Nov 19, 2025, 06:16 PM UTC
- investigating Nov 19, 2025, 04:48 PM UTC
We are currently experiencing issues with our support tool. You may temporarily have difficulty reaching us via chat, email, or phone. We are working with our supplier to resolve this.
- resolved Nov 19, 2025, 06:16 PM UTC
This incident has been resolved.
Notice October 22, 2025 Order Management partial outage 2h 27m Order Management
Started Oct 22, 2025, 12:57 PM UTC· resolved Oct 22, 2025, 03:25 PM UTC
- monitoring Oct 22, 2025, 12:57 PM UTC
Partial outage of Order Management between 14.35 and 14.42 CEST.
- resolved Oct 22, 2025, 03:25 PM UTC
This incident was resolved 14.42 CEST.
Critical October 20, 2025 Multiple Service Degradation 21h 41m Order Management, Klarna Payments - Europe
Started Oct 20, 2025, 10:12 AM UTC· resolved Oct 21, 2025, 07:53 AM UTC
- monitoring Oct 20, 2025, 10:12 AM UTC
A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems. We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers. As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities. Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier. We are actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 10:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:36 AM UTC
Order Management fully operational after upstream outage. We’re monitoring residual retries and captures from earlier failures.
- resolved Oct 21, 2025, 07:53 AM UTC
Order Management is fully operational and the incident has been mitigated. Kustom will reach out directly if any of your orders were affected.
Notice October 9, 2025 Issues with order mangement 18m
Started Oct 09, 2025, 09:17 AM UTC· resolved Oct 09, 2025, 09:35 AM UTC
- resolved Oct 09, 2025, 02:30 PM UTC
Resolved - Between 11:17-11:35 and 15.36-15.42, Order management operations through the portal and api was unavailable.
Notice September 30, 2025 Klarna Purchase Issues Due to Upstream Klarna Outage 39m
Started Sep 30, 2025, 10:38 AM UTC· resolved Sep 30, 2025, 11:18 AM UTC
- investigating Sep 30, 2025, 10:38 AM UTC
We are currently observing issues affecting Klarna purchases. The situation are related to Klarna’s systems, and we are monitoring closely for updates
- monitoring Sep 30, 2025, 10:48 AM UTC
Klarna is investigating the issue
- resolved Sep 30, 2025, 11:18 AM UTC
This incident has been resolved by Klarna.