There were 6 Kustom outages since February 5, 2026 totaling 4h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our provider, Signicat, is currently experiencing degraded performance, which may affect identity and age verification services. We are monitoring the situation. You can find more information on https://status.signicat.com/
This incident has been resolved.
Duplicate reports: Some merchants may have received duplicate settlement reports on their SFTP today. Delayed delivery: Today's settlement reports will be delivered later than usual. We expect delivery to complete within a few hours.
We are currently investigating an issue affecting subscription tokens. Some subscriptions may be failing to process as expected. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
This incident has been resolved. Subscription tokens are now processing as expected. No further action is required on your end. We apologise for the disruption this may have caused and thank you for your patience.
Our service provider Signicat is currently experiencing an outage affecting all Signicat services. This may impact identification and signing flows powered by Signicat, including BankID. More information is available on https://status.signicat.com/ We will provide updates as more information becomes available.
The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.
Our service provider is currently experiencing issues impacting our support functions. Affected channels are: - Phone - Chat - Email You can still email us and can expect an answer, if you are trying to chat or call us we ask that you try again later.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue with Kustom Portal preventing sign in.
The issues has been resolved and operations resume as normal.
Pingoru polls Kustom's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
5 free monitors · No credit card required