Kustom had 22 outages in the last 2 years totaling 240h 45m of downtime — averaging 0.9 incidents per month.
There were 22 Kustom outages since September 4, 2025 totaling 240h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting a subset of Vipps payments. Some transactions may fail or experience errors during checkout. All other payment methods are unaffected. We will provide an update as soon as we have more information.
The issue has been identified and a fix has been released.
Between 13:04 and 13:07 CEST on June 10, 2026, a credential rotation in the Token Service caused a ~3-minute window where token-based charges were unavailable, returning 404 errors. Merchants with retry logic in place were able to recover automatically. The issue has been resolved and charging is operating normally.
We are currently investigating an issue affecting Google Pay on iOS devices. Other payment methods and browsers are unaffected.
A temporary fix has been implemented, Google Pay is currently disabled for devices using Safari.
The issue has been resolved and Google Pay is now available on Safari.
We're currently investigating an issue affecting part-captures on Klarna orders.
We are continuing to work on a fix for this issue.
We’re currently investigating an issue that occurs when capturing the remaining authorized amount on Klarna orders that has already been partially captured. Full captures are not impacted.
This incident has been resolved. Any failed captures during the downtime can now be safely retried.
Our provider, Signicat, is currently experiencing degraded performance, which may affect identity and age verification services. We are monitoring the situation. You can find more information on https://status.signicat.com/
Our provider, Signicat, has resolved the issue on their end. The issue impacted merchants between 12:12 and 14:06 CET.
Duplicate reports: Some merchants may have received duplicate settlement reports on their SFTP today. Delayed delivery: Today's settlement reports will be delivered later than usual. We expect delivery to complete within a few hours.
We are currently investigating an issue affecting subscription tokens. Some subscriptions may be failing to process as expected. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
This incident has been resolved. Subscription tokens are now processing as expected. No further action is required on your end. We apologise for the disruption this may have caused and thank you for your patience.
Our service provider Signicat is currently experiencing an outage affecting all Signicat services. This may impact identification and signing flows powered by Signicat, including BankID. More information is available on https://status.signicat.com/ We will provide updates as more information becomes available.
The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.
Our service provider is currently experiencing issues impacting our support functions. Affected channels are: - Phone - Chat - Email You can still email us and can expect an answer, if you are trying to chat or call us we ask that you try again later.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're currently investigating an issue with Kustom Portal preventing sign in.
The issues has been resolved and operations resume as normal.
We are currently experiencing technical issues with Microsoft login (SSO). If you use Microsoft to log in by clicking the Microsoft button, login is temporarily unavailable. If your email is hosted by Google, login continues to work as normal. As a workaround, please use the magic link login available on our website. You can find instructions on how to sign in with Magic Link: https://help.kustom.co/en/articles/279628-sign-in-to-kustom-portal#h_725dd87d27 We are investigating the issue and will share an update as soon as we have more information.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing issues with our support tool. You may temporarily have difficulty reaching us via chat, email, or phone. We are working with our supplier to resolve this.
This incident has been resolved.
Between 14:47 and 15:08 CET, the Checkout API in Playground experienced intermittent issues. As a result, a subset of Playground order requests may have failed or behaved unexpectedly. The service is now operating normally.
Order management experienced partial outage following database upgrade between 05:48 AM - 05:54 AM.
Partial outage of Order Management between 14.35 and 14.42 CEST.
This incident was resolved 14.42 CEST.
A widespread outage affecting major global service providers is currently causing partial disruptions to some Kustom systems. We are aware of ongoing global issues impacting multiple services, including Amazon Cloud Services, Microsoft, and other major providers. As a result, Kustom is experiencing partial disruptions with certain payment partners. This affects order management, capture registration, refund processing and support capabilities. Merchants with Microsoft SSO may be experiencing issues with logging in to the portal.Additionally, our phone lines and inbound chat services are partially degraded due to issues with our communication supplier. We are actively monitoring the situation and will provide updates as more information becomes available.
We are continuing to monitor for any further issues.
Order Management fully operational after upstream outage. We’re monitoring residual retries and captures from earlier failures.
Order Management is fully operational and the incident has been mitigated. Kustom will reach out directly if any of your orders were affected.
Resolved - Between 11:17-11:35 and 15.36-15.42, Order management operations through the portal and api was unavailable.
We are currently observing issues affecting Klarna purchases. The situation are related to Klarna’s systems, and we are monitoring closely for updates
Klarna is investigating the issue
This incident has been resolved by Klarna.
The Verify NIN shopper verification flow experienced performance degradation impacting verification steps. The issue has been fully resolved and services are operating normally.
We have experienced errors due to an internal networking failure over a 10 minute period. The result of this incident has caused degraded portal experience and wrong representation of the standard order expiration time, will show 28 days. This will be batch updated before the orders are expired.
Between 10:30 and 10:44, the Kustom Shipping Assistant module experienced a temporary degradation. Service is now fully restored.
We are currently experiencing an issue with order management where some orders are not reflected correctly in the Kustom Portal. This may also affect refunds. We are working on a fix. Most failures occurred between 07:48 CET and 07.58 CET. The issue is mitigated. We will share updates here as soon as more information is available.
This incident has been resolved.