Kustom incident

Norwegian BankID disruption impacting payments in Norway

Major Resolved View vendor source →

Kustom experienced a major incident on October 12, 2026 affecting Checkout, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 12:06 PM UTC
Resolved
Oct 12, 2026, 02:05 PM UTC
Duration
1h 58m
Detected by Pingoru
Oct 12, 2026, 12:06 PM UTC

Affected components

Checkout

Update timeline

  1. identified Oct 12, 2026, 12:06 PM UTC

    Norwegian BankID is currently experiencing disruptions, affecting services that rely on BankID in Norway. BankID success rates are at roughly 74%, compared to a normal rate of around 94%. We’re monitoring and will update once BankID is fully restored.

  2. monitoring Oct 12, 2026, 01:49 PM UTC

    Norwegian BankID is recovering and success rates are returning to normal levels. We’re monitoring and will resolve once BankID is fully restored.

  3. resolved Oct 12, 2026, 02:05 PM UTC

    Norwegian BankID has recovered and success rates are back to normal levels. This incident is now resolved.