Kustom experienced a major incident on January 5, 2026 affecting Kustom Support, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Kustom Support
Update timeline
- identified Jan 05, 2026, 02:42 PM UTC
We are currently experiencing issues with our support tool. You may temporarily have difficulty reaching us via chat, email, or phone. We are working with our supplier to resolve this.
- resolved Jan 05, 2026, 02:54 PM UTC
This incident has been resolved.