Kustom experienced a notice incident on January 12, 2026 affecting Kustom Portal, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 08:22 AM UTC
We are currently experiencing technical issues with Microsoft login (SSO). If you use Microsoft to log in by clicking the Microsoft button, login is temporarily unavailable. If your email is hosted by Google, login continues to work as normal. As a workaround, please use the magic link login available on our website. You can find instructions on how to sign in with Magic Link: https://help.kustom.co/en/articles/279628-sign-in-to-kustom-portal#h_725dd87d27 We are investigating the issue and will share an update as soon as we have more information.
- investigating Jan 14, 2026, 02:15 PM UTC
We are continuing to investigate this issue.
- resolved Jan 16, 2026, 08:14 AM UTC
This incident has been resolved.