Kustom incident

Limited support access

Major Resolved View vendor source →

Kustom experienced a major incident on November 19, 2025 affecting Kustom Support, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 04:48 PM UTC
Resolved
Nov 19, 2025, 06:16 PM UTC
Duration
1h 28m
Detected by Pingoru
Nov 19, 2025, 04:48 PM UTC

Affected components

Kustom Support

Update timeline

  1. investigating Nov 19, 2025, 04:48 PM UTC

    We are currently experiencing issues with our support tool. You may temporarily have difficulty reaching us via chat, email, or phone. We are working with our supplier to resolve this.

  2. resolved Nov 19, 2025, 06:16 PM UTC

    This incident has been resolved.