Kustom incident

Issue with Token Service Charging

Resolved after 3 minutes, on June 10, 2026.

resolved Jun 10, 2026, 11:28 AM UTC

Between 13:04 and 13:07 CEST on June 10, 2026, a credential rotation in the Token Service caused a ~3-minute window where token-based charges were unavailable, returning 404 errors. Merchants with retry logic in place were able to recover automatically. The issue has been resolved and charging is operating normally.

Started
Jun 10, 2026, 11:04 AM UTC
Resolved
Jun 10, 2026, 11:07 AM UTC
Duration
3m
Detected by Pingoru
Jun 10, 2026, 11:04 AM UTC

Update timeline

  1. resolved Jun 10, 2026, 11:28 AM UTC

    Between 13:04 and 13:07 CEST on June 10, 2026, a credential rotation in the Token Service caused a ~3-minute window where token-based charges were unavailable, returning 404 errors. Merchants with retry logic in place were able to recover automatically. The issue has been resolved and charging is operating normally.

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