Kustom experienced a major incident on October 12, 2026 affecting Checkout, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2026, 02:02 PM UTC
Since 15:40 CEST, some merchants have problems loading Kustom Checkout. We’ve found the cause and are working on a fix. We’ll post another update soon.
- monitoring Oct 12, 2026, 02:09 PM UTC
We’ve applied a fix and checkouts are loading again. We’re monitoring to make sure everything stays stable and will post an update once it’s fully resolved.
- resolved Oct 12, 2026, 03:18 PM UTC
Between 15:08 and 16:07 CEST on 12 October 2026, Kustom Checkout experienced degraded performance. During this period, some checkout sessions failed to load for a subset of merchants. The issue has been fully resolved, and checkout has been operating normally since 16:07 CEST. We are continuing to monitor the service closely.