Resolved after 2 hours 1 minute, affecting Kustom Support, on March 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Kustom Support
Update timeline
- identified Mar 16, 2026, 03:58 PM UTC
Our service provider is currently experiencing issues impacting our support functions. Affected channels are: - Phone - Chat - Email You can still email us and can expect an answer, if you are trying to chat or call us we ask that you try again later.
- identified Mar 16, 2026, 03:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 16, 2026, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 05:59 PM UTC
This incident has been resolved.
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