Kustom incident

Signicat – Service Disruption

Resolved after 1 hour 19 minutes, affecting Checkout, on March 23, 2026.

resolved Mar 23, 2026, 01:18 PM UTC

The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.

Started
Mar 23, 2026, 11:58 AM UTC
Resolved
Mar 23, 2026, 01:18 PM UTC
Duration
1h 19m
Detected by Pingoru
Mar 23, 2026, 11:58 AM UTC

Affected components

Checkout

Update timeline

  1. identified Mar 23, 2026, 11:58 AM UTC

    Our service provider Signicat is currently experiencing an outage affecting all Signicat services. This may impact identification and signing flows powered by Signicat, including BankID. More information is available on https://status.signicat.com/ We will provide updates as more information becomes available.

  2. resolved Mar 23, 2026, 01:18 PM UTC

    The service disruption at Signicat has now been resolved. Identification and signing flows are functioning normally again.

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