Kustom incident

Signicat is currently experiencing degraded performance

Notice Resolved View vendor source →

Kustom experienced a notice incident on May 11, 2026 affecting Checkout, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 10:50 AM UTC
Resolved
May 11, 2026, 12:56 PM UTC
Duration
2h 6m
Detected by Pingoru
May 11, 2026, 10:50 AM UTC

Affected components

Checkout

Update timeline

  1. investigating May 11, 2026, 10:50 AM UTC

    Our provider, Signicat, is currently experiencing degraded performance, which may affect identity and age verification services. We are monitoring the situation. You can find more information on https://status.signicat.com/

  2. resolved May 11, 2026, 12:56 PM UTC

    Our provider, Signicat, has resolved the issue on their end. The issue impacted merchants between 12:12 and 14:06 CET.