Kustom experienced a minor incident on April 8, 2026 affecting Checkout, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Checkout
Update timeline
- investigating Apr 08, 2026, 01:33 PM UTC
We are currently investigating an issue affecting subscription tokens. Some subscriptions may be failing to process as expected. Our team is actively looking into the root cause. We will provide an update as soon as we have more information.
- resolved Apr 08, 2026, 01:46 PM UTC
This incident has been resolved. Subscription tokens are now processing as expected. No further action is required on your end. We apologise for the disruption this may have caused and thank you for your patience.