Klarna Outage History

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Klarna had 35 outages in the last 2 years totaling 106h 40m of downtime — averaging 1.4 incidents per month.

There were 35 Klarna outages since July 7, 2025 totaling 106h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.klarna.com

Minor June 1, 2026

Customer Service degradation

Detected by Pingoru
Jun 01, 2026, 09:47 AM UTC
Resolved
Jun 01, 2026, 12:58 PM UTC
Duration
3h 11m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 5 updates
  1. investigating Jun 01, 2026, 09:47 AM UTC

    We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

  2. investigating Jun 01, 2026, 11:21 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 01, 2026, 11:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 01, 2026, 12:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 01, 2026, 12:58 PM UTC

    This incident has been resolved, and Customer Service operations have been fully restored across all regions.

Read the full incident report →

Minor May 8, 2026

Klarna US Service Disruption

Detected by Pingoru
May 08, 2026, 01:28 AM UTC
Resolved
May 08, 2026, 12:05 PM UTC
Duration
10h 37m
Affected: North AmericaNorth AmericaNorth AmericaNorth AmericaNorth AmericaNorth AmericaNorth AmericaNorth AmericaNorth AmericaNorth AmericaNorth America
Timeline · 8 updates
  1. investigating May 08, 2026, 01:28 AM UTC

    We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

  2. identified May 08, 2026, 01:44 AM UTC

    We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

  3. identified May 08, 2026, 02:48 AM UTC

    We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

  4. monitoring May 08, 2026, 04:06 AM UTC

    We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

  5. monitoring May 08, 2026, 05:02 AM UTC

    We are seeing recovery on additional services, we are still monitoring the issue closely.

  6. monitoring May 08, 2026, 06:52 AM UTC

    We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

  7. monitoring May 08, 2026, 10:23 AM UTC

    Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

  8. resolved May 08, 2026, 12:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026

Payment Notifications and Order Updates issue

Detected by Pingoru
May 07, 2026, 08:14 AM UTC
Resolved
May 07, 2026, 04:44 PM UTC
Duration
8h 29m
Affected: Europe
Timeline · 4 updates
  1. investigating May 07, 2026, 08:14 AM UTC

    We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

  2. identified May 07, 2026, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 07, 2026, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 30, 2026

Banking in the App and Klarna Card degradation

Detected by Pingoru
Apr 30, 2026, 12:07 PM UTC
Resolved
Apr 30, 2026, 12:44 PM UTC
Duration
36m
Affected: EuropeEurope
Timeline · 4 updates
  1. investigating Apr 30, 2026, 12:07 PM UTC

    We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Apr 30, 2026, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2026, 12:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2026, 12:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 26, 2026

BankID is experiencing issues in Norway and Finland

Detected by Pingoru
Apr 26, 2026, 12:12 PM UTC
Resolved
Apr 26, 2026, 12:56 PM UTC
Duration
44m
Affected: EuropeEurope
Timeline · 4 updates
  1. investigating Apr 26, 2026, 12:12 PM UTC

    We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Apr 26, 2026, 12:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 26, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 26, 2026, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 18, 2026

Sign-in degradation

Detected by Pingoru
Apr 18, 2026, 03:32 AM UTC
Resolved
Apr 18, 2026, 05:41 AM UTC
Duration
2h 8m
Affected: North America
Timeline · 2 updates
  1. investigating Apr 18, 2026, 03:32 AM UTC

    We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

  2. resolved Apr 18, 2026, 05:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Direct Payments in the App degradation

Detected by Pingoru
Apr 17, 2026, 11:50 AM UTC
Resolved
Apr 17, 2026, 12:38 PM UTC
Duration
47m
Affected: EuropeEurope
Timeline · 2 updates
  1. investigating Apr 17, 2026, 11:50 AM UTC

    We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Apr 17, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Merchant Settlements / Payouts degradation

Detected by Pingoru
Apr 09, 2026, 08:37 AM UTC
Resolved
Apr 10, 2026, 09:43 AM UTC
Duration
1d 1h
Affected: Europe
Timeline · 4 updates
  1. investigating Apr 09, 2026, 08:37 AM UTC

    We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Apr 09, 2026, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2026, 09:43 AM UTC

    All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

Read the full incident report →

Major March 30, 2026

Support Chat AI assistant experiencing issues

Detected by Pingoru
Mar 30, 2026, 08:59 AM UTC
Resolved
Mar 30, 2026, 09:50 AM UTC
Duration
50m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 4 updates
  1. investigating Mar 30, 2026, 08:59 AM UTC

    Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

  2. identified Mar 30, 2026, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 30, 2026, 09:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 30, 2026, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Customer Service Chat & Phone Support is experiencing issues

Detected by Pingoru
Mar 25, 2026, 11:10 AM UTC
Resolved
Mar 25, 2026, 11:56 AM UTC
Duration
45m
Affected: EuropeEuropeNorth AmericaNorth AmericaAsia PacificAsia Pacific
Timeline · 4 updates
  1. investigating Mar 25, 2026, 11:10 AM UTC

    We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

  2. identified Mar 25, 2026, 11:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 11:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 22, 2026

Klarna Payments degradation

Detected by Pingoru
Mar 22, 2026, 11:03 AM UTC
Resolved
Mar 22, 2026, 12:21 PM UTC
Duration
1h 17m
Affected: North America
Timeline · 2 updates
  1. investigating Mar 22, 2026, 11:03 AM UTC

    We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

  2. resolved Mar 22, 2026, 12:21 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor March 17, 2026

Purchase Flow for Norway is degraded

Detected by Pingoru
Mar 17, 2026, 12:24 PM UTC
Resolved
Mar 17, 2026, 05:24 PM UTC
Duration
5h
Affected: Europe
Timeline · 2 updates
  1. investigating Mar 17, 2026, 12:24 PM UTC

    We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Mar 17, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Merchant Portal degradation

Detected by Pingoru
Mar 10, 2026, 05:33 PM UTC
Resolved
Mar 10, 2026, 07:47 PM UTC
Duration
2h 14m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 2 updates
  1. investigating Mar 10, 2026, 05:33 PM UTC

    We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Mar 10, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Shopping in the App degradation

Detected by Pingoru
Mar 09, 2026, 11:45 PM UTC
Resolved
Mar 10, 2026, 12:55 AM UTC
Duration
1h 10m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 4 updates
  1. investigating Mar 09, 2026, 11:45 PM UTC

    We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Mar 10, 2026, 12:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 12:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Merchants might experience issues with handling Disputes

Detected by Pingoru
Mar 04, 2026, 12:54 PM UTC
Resolved
Mar 04, 2026, 01:45 PM UTC
Duration
51m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 2 updates
  1. investigating Mar 04, 2026, 12:54 PM UTC

    We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Mar 04, 2026, 01:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Swish maintenance impacting Swedish payments

Detected by Pingoru
Feb 17, 2026, 02:01 AM UTC
Resolved
Feb 17, 2026, 04:04 AM UTC
Duration
2h 3m
Affected: Europe
Timeline · 3 updates
  1. investigating Feb 17, 2026, 02:01 AM UTC

    We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

  2. identified Feb 17, 2026, 02:04 AM UTC

    Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

  3. resolved Feb 17, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2026

Chat AI Assistant degradation in the App

Detected by Pingoru
Jan 28, 2026, 04:54 PM UTC
Resolved
Jan 28, 2026, 05:02 PM UTC
Duration
7m
Affected: Europe
Timeline · 2 updates
  1. investigating Jan 28, 2026, 04:54 PM UTC

    We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Jan 28, 2026, 05:02 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor December 22, 2025

BankID in Sweden reports low success rate

Detected by Pingoru
Dec 22, 2025, 06:34 AM UTC
Resolved
Dec 22, 2025, 07:15 AM UTC
Duration
41m
Affected: EuropeEurope
Timeline · 2 updates
  1. investigating Dec 22, 2025, 06:34 AM UTC

    Klarna App login and purchase authentication in Sweden is degraded due to BankID outage. BankID is investigating.

  2. resolved Dec 22, 2025, 07:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2025

Klarna purchase API degradation

Detected by Pingoru
Dec 16, 2025, 10:58 AM UTC
Resolved
Dec 16, 2025, 11:18 AM UTC
Duration
20m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 4 updates
  1. investigating Dec 16, 2025, 10:58 AM UTC

    We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Dec 16, 2025, 11:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 16, 2025, 11:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2025, 11:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Merchant Operations degradation - Maintenance Ongoing

Detected by Pingoru
Dec 15, 2025, 08:06 AM UTC
Resolved
Dec 15, 2025, 12:12 PM UTC
Duration
4h 5m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 2 updates
  1. investigating Dec 15, 2025, 08:06 AM UTC

    We are performing some scheduled maintenance on our Virtual Card Service affecting VCN-type (Virtual Card) integrations, this could impact the ability to generate and authorize virtual cards. This will take approximately 2 hours. We will post an update here when the maintenance has been concluded.

  2. resolved Dec 15, 2025, 12:12 PM UTC

    Maintenance has concluded.

Read the full incident report →

Critical December 5, 2025

Klarna Customer support and other Klarna apps including Purchase Flow service are affected

Detected by Pingoru
Dec 05, 2025, 09:15 AM UTC
Resolved
Dec 05, 2025, 10:21 AM UTC
Duration
1h 6m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 4 updates
  1. investigating Dec 05, 2025, 09:15 AM UTC

    We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.

  2. identified Dec 05, 2025, 09:46 AM UTC

    Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions

  3. monitoring Dec 05, 2025, 09:51 AM UTC

    Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers

  4. resolved Dec 05, 2025, 10:21 AM UTC

    All services confirmed up and running

Read the full incident report →

Minor December 3, 2025

Settlement Delays

Detected by Pingoru
Dec 03, 2025, 08:08 AM UTC
Resolved
Dec 04, 2025, 09:37 AM UTC
Duration
1d 1h
Affected: Europe
Timeline · 3 updates
  1. investigating Dec 03, 2025, 08:08 AM UTC

    We‘re currently experiencing delays with settlements of a subset of orders. We are working to restore it to normal as soon as possible. Thank you for your patience.

  2. identified Dec 03, 2025, 10:39 PM UTC

    The issue has been identified and teams are working on recovery.

  3. resolved Dec 04, 2025, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 24, 2025

Klarna App degradation

Detected by Pingoru
Nov 24, 2025, 01:24 PM UTC
Resolved
Nov 24, 2025, 08:24 PM UTC
Duration
7h
Affected: Europe
Timeline · 4 updates
  1. investigating Nov 24, 2025, 01:24 PM UTC

    We are currently experiencing intermittent issues with the Klarna App in Europe region. We are working to restore the service as soon as possible. Thank you for your patience.

  2. monitoring Nov 24, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 24, 2025, 01:57 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 24, 2025, 08:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Merchant Settlement report degradation

Detected by Pingoru
Nov 18, 2025, 03:50 PM UTC
Resolved
Nov 18, 2025, 04:13 PM UTC
Duration
23m
Affected: Europe
Timeline · 3 updates
  1. investigating Nov 18, 2025, 03:50 PM UTC

    We are currently experiencing a degradation of the settlement API Europe since 15:00 CET. We are working to restore the service as soon as possible. Thank you for your patience.

  2. monitoring Nov 18, 2025, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Merchant Portal degradation - Limited Access to In-store App in Merchant Portal

Detected by Pingoru
Nov 14, 2025, 03:54 PM UTC
Resolved
Nov 14, 2025, 05:25 PM UTC
Duration
1h 31m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 2 updates
  1. investigating Nov 14, 2025, 03:54 PM UTC

    Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Nov 14, 2025, 05:25 PM UTC

    This issue has been resolved and the system works as expected.

Read the full incident report →