Klarna Outage History

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There were 13 Klarna outages since February 17, 2026 totaling 43h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.klarna.com

Major April 30, 2026

Banking in the App and Klarna Card degradation

Detected by Pingoru
Apr 30, 2026, 12:07 PM UTC
Resolved
Apr 30, 2026, 12:44 PM UTC
Duration
36m
Affected: EuropeEurope
Timeline · 4 updates
  1. investigating Apr 30, 2026, 12:07 PM UTC

    We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Apr 30, 2026, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2026, 12:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2026, 12:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 26, 2026

BankID is experiencing issues in Norway and Finland

Detected by Pingoru
Apr 26, 2026, 12:12 PM UTC
Resolved
Apr 26, 2026, 12:56 PM UTC
Duration
44m
Affected: EuropeEurope
Timeline · 4 updates
  1. investigating Apr 26, 2026, 12:12 PM UTC

    We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Apr 26, 2026, 12:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 26, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 26, 2026, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 18, 2026

Sign-in degradation

Detected by Pingoru
Apr 18, 2026, 03:32 AM UTC
Resolved
Apr 18, 2026, 05:41 AM UTC
Duration
2h 8m
Affected: North America
Timeline · 2 updates
  1. investigating Apr 18, 2026, 03:32 AM UTC

    We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

  2. resolved Apr 18, 2026, 05:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Direct Payments in the App degradation

Detected by Pingoru
Apr 17, 2026, 11:50 AM UTC
Resolved
Apr 17, 2026, 12:38 PM UTC
Duration
47m
Affected: EuropeEurope
Timeline · 2 updates
  1. investigating Apr 17, 2026, 11:50 AM UTC

    We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Apr 17, 2026, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 9, 2026

Merchant Settlements / Payouts degradation

Detected by Pingoru
Apr 09, 2026, 08:37 AM UTC
Resolved
Apr 10, 2026, 09:43 AM UTC
Duration
1d 1h
Affected: Europe
Timeline · 4 updates
  1. investigating Apr 09, 2026, 08:37 AM UTC

    We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Apr 09, 2026, 09:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 11:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2026, 09:43 AM UTC

    All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

Read the full incident report →

Major March 30, 2026

Support Chat AI assistant experiencing issues

Detected by Pingoru
Mar 30, 2026, 08:59 AM UTC
Resolved
Mar 30, 2026, 09:50 AM UTC
Duration
50m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 4 updates
  1. investigating Mar 30, 2026, 08:59 AM UTC

    Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

  2. identified Mar 30, 2026, 09:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 30, 2026, 09:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 30, 2026, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Customer Service Chat & Phone Support is experiencing issues

Detected by Pingoru
Mar 25, 2026, 11:10 AM UTC
Resolved
Mar 25, 2026, 11:56 AM UTC
Duration
45m
Affected: EuropeEuropeNorth AmericaNorth AmericaAsia PacificAsia Pacific
Timeline · 4 updates
  1. investigating Mar 25, 2026, 11:10 AM UTC

    We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

  2. identified Mar 25, 2026, 11:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2026, 11:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 11:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 22, 2026

Klarna Payments degradation

Detected by Pingoru
Mar 22, 2026, 11:03 AM UTC
Resolved
Mar 22, 2026, 12:21 PM UTC
Duration
1h 17m
Affected: North America
Timeline · 2 updates
  1. investigating Mar 22, 2026, 11:03 AM UTC

    We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

  2. resolved Mar 22, 2026, 12:21 PM UTC

    Issue has been resolved.

Read the full incident report →

Minor March 17, 2026

Purchase Flow for Norway is degraded

Detected by Pingoru
Mar 17, 2026, 12:24 PM UTC
Resolved
Mar 17, 2026, 05:24 PM UTC
Duration
5h
Affected: Europe
Timeline · 2 updates
  1. investigating Mar 17, 2026, 12:24 PM UTC

    We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Mar 17, 2026, 05:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Merchant Portal degradation

Detected by Pingoru
Mar 10, 2026, 05:33 PM UTC
Resolved
Mar 10, 2026, 07:47 PM UTC
Duration
2h 14m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 2 updates
  1. investigating Mar 10, 2026, 05:33 PM UTC

    We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Mar 10, 2026, 07:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Shopping in the App degradation

Detected by Pingoru
Mar 09, 2026, 11:45 PM UTC
Resolved
Mar 10, 2026, 12:55 AM UTC
Duration
1h 10m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 4 updates
  1. investigating Mar 09, 2026, 11:45 PM UTC

    We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

  2. identified Mar 10, 2026, 12:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 12:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2026

Merchants might experience issues with handling Disputes

Detected by Pingoru
Mar 04, 2026, 12:54 PM UTC
Resolved
Mar 04, 2026, 01:45 PM UTC
Duration
51m
Affected: EuropeNorth AmericaAsia Pacific
Timeline · 2 updates
  1. investigating Mar 04, 2026, 12:54 PM UTC

    We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

  2. resolved Mar 04, 2026, 01:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 17, 2026

Swish maintenance impacting Swedish payments

Detected by Pingoru
Feb 17, 2026, 02:01 AM UTC
Resolved
Feb 17, 2026, 04:04 AM UTC
Duration
2h 3m
Affected: Europe
Timeline · 3 updates
  1. investigating Feb 17, 2026, 02:01 AM UTC

    We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

  2. identified Feb 17, 2026, 02:04 AM UTC

    Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

  3. resolved Feb 17, 2026, 04:04 AM UTC

    This incident has been resolved.

Read the full incident report →

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