Kaleidoscope Outage History

Kaleidoscope is up right now

Pingoru has recorded 22 incidents for Kaleidoscope: 11 in the last 12 months and 1 in the last 90 days.

Source: mykaleidoscope.statuspage.io

22incidents recorded
11last 12 months
1last 90 days
4 hourstypical duration

Incidents, newest first

Major September 16, 2026 Cannot start new applications 3h 30m Applicant Portal

Started Sep 16, 2026, 09:00 AM UTC· resolved Sep 16, 2026, 12:30 PM UTC

  1. investigating Sep 16, 2026, 01:11 PM UTC

    New applications cannot be started in the platform due to a Salesforce outage.

  2. resolved Sep 16, 2026, 01:13 PM UTC

    This incident has been resolved by Salesforce. https://status.salesforce.com/incidents/20004433

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Critical June 13, 2026 All services are unavailable 4h 35m Marketplace, Applicant Portal, Client Portal, Review Board and 1 more

Started Jun 13, 2026, 12:59 PM UTC· resolved Jun 13, 2026, 05:35 PM UTC

  1. identified Jun 13, 2026, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 13, 2026, 03:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 13, 2026, 05:35 PM UTC

    This incident has been resolved.

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Minor May 18, 2026 Intermittent issues in Review Board while reviewing or saving 17h 37m Review Board

Started May 18, 2026, 02:00 AM UTC· resolved May 18, 2026, 07:38 PM UTC

  1. identified May 18, 2026, 08:37 PM UTC

    A performance issue has been identified in Review Board and a fix is being implemented.

  2. resolved May 18, 2026, 08:38 PM UTC

    This incident has been resolved.

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Critical May 3, 2026 Reviewers cannot log in 43m Review Board

Started May 03, 2026, 01:18 PM UTC· resolved May 03, 2026, 02:02 PM UTC

  1. investigating May 03, 2026, 01:18 PM UTC

    Reviewers cannot log in to their dashboard at this time and receive a loading icon. We are investigating this issue.

  2. resolved May 03, 2026, 04:42 PM UTC

    This incident has been resolved.

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Minor April 28, 2026 Reporting dashboard service interruption 2h 36m Client Portal

Started Apr 28, 2026, 02:05 PM UTC· resolved Apr 28, 2026, 04:41 PM UTC

  1. identified Apr 28, 2026, 04:05 PM UTC

    The reporting section of the Client Portal is unavailable due to an issue with our charting services provider. We are working with this vendor to restore functionality.

  2. resolved Apr 28, 2026, 04:41 PM UTC

    The vendor has resolved this issue.

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Minor April 10, 2026 Performance degradation in Review Board 8h 13m Review Board

Started Apr 10, 2026, 08:46 PM UTC· resolved Apr 11, 2026, 05:00 AM UTC

  1. investigating Apr 10, 2026, 08:46 PM UTC

    Due to heavy load in the review board portal, we experienced longer than usual wait times while navigating the portal and making changes to review boards.

  2. resolved Apr 21, 2026, 05:26 PM UTC

    This incident has been resolved.

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Critical February 17, 2026 System-wide performance degradation / outage 27m Applicant Portal, Client Portal, Review Board, Connect

Started Feb 17, 2026, 05:40 PM UTC· resolved Feb 17, 2026, 06:07 PM UTC

  1. investigating Feb 17, 2026, 05:55 PM UTC

    We are currently investigating this issue.

  2. identified Feb 17, 2026, 05:56 PM UTC

    Issue has been identified and service recovery is underway.

  3. resolved Feb 17, 2026, 06:07 PM UTC

    This incident has been resolved.

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Critical November 18, 2025 Network outage affecting all services 2h 44m Marketplace, Applicant Portal, Client Portal, Review Board and 1 more

Started Nov 18, 2025, 12:00 PM UTC· resolved Nov 18, 2025, 02:44 PM UTC

  1. investigating Nov 18, 2025, 01:19 PM UTC

    An outage at our network provider is affecting the platform; all services are unavailable. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. identified Nov 18, 2025, 01:27 PM UTC

    Our network provider is in the process of recovering services.

  3. resolved Nov 18, 2025, 02:44 PM UTC

    This incident has been resolved.

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Critical November 4, 2025 Some platform services unavailable 43m Applicant Portal, Client Portal, Review Board, Connect

Started Nov 04, 2025, 02:30 PM UTC· resolved Nov 04, 2025, 03:13 PM UTC

  1. identified Nov 04, 2025, 03:03 PM UTC

    An issue with Kaleidoscope's platform infrastructure has caused some services to temporarily become unavailable. Services are being restored.

  2. resolved Nov 04, 2025, 03:13 PM UTC

    This incident has been resolved.

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Major October 29, 2025 Cloud provider outage impacting some functionality 4h 15m Marketplace, Applicant Portal, Client Portal, Review Board and 1 more

Started Oct 29, 2025, 04:16 PM UTC· resolved Oct 29, 2025, 08:31 PM UTC

  1. investigating Oct 29, 2025, 04:16 PM UTC

    Some services are unavailable due to a cloud provider outage, including applying to some programs.

  2. identified Oct 29, 2025, 05:26 PM UTC

    Kaleidoscope's cloud provider has identified the issue and is implementing a fix. No ETA is available for restoration of services at this time.

  3. identified Oct 29, 2025, 08:10 PM UTC

    Our cloud provider is continuing recovery of affected services and expects resolution by 6PM CT.

  4. resolved Oct 29, 2025, 08:31 PM UTC

    This incident has been resolved.

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Critical October 20, 2025 Major outage due to AWS incident 1h 30m Marketplace, Applicant Portal, Client Portal, Review Board and 1 more

Started Oct 20, 2025, 03:30 PM UTC· resolved Oct 20, 2025, 05:00 PM UTC

  1. identified Oct 20, 2025, 05:14 PM UTC

    Due to a major incident with one of Kaleidoscope's cloud hosting providers (Heroku, hosted on AWS) we are experiencing an outage of all services.

  2. resolved Oct 20, 2025, 05:15 PM UTC

    This incident has been resolved.

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Major October 8, 2025 Some scholarship applications unavailable 3h 30m Applicant Portal, Client Portal, Review Board, Connect

Started Oct 08, 2025, 09:34 PM UTC· resolved Oct 09, 2025, 01:04 AM UTC

  1. identified Oct 08, 2025, 10:57 PM UTC

    Some scholarship applications are unavailable due to a performance issue.

  2. identified Oct 09, 2025, 12:26 AM UTC

    Client portal, Review Board and Connect services have been restored. Performance issues persist for some scholarship applications.

  3. monitoring Oct 09, 2025, 12:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 09, 2025, 01:04 AM UTC

    This incident has been resolved.

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Critical September 25, 2025 Login outage 25m Applicant Portal, Client Portal, Review Board, Connect

Started Sep 25, 2025, 12:30 AM UTC· resolved Sep 25, 2025, 12:55 AM UTC

  1. investigating Sep 25, 2025, 01:11 AM UTC

    Due to a performance issue with one of our hosting providers, applicant and client administrator login is not available. Heroku incident: https://status.heroku.com/incidents/2908

  2. investigating Sep 25, 2025, 01:11 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 25, 2025, 01:13 AM UTC

    This incident has been resolved.

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Major April 7, 2025 Some scholarships cannot accept new applications 1h 26m Marketplace

Started Apr 07, 2025, 07:36 PM UTC· resolved Apr 07, 2025, 09:03 PM UTC

  1. identified Apr 07, 2025, 08:17 PM UTC

    Some scholarships cannot accept new applications and applicants will receive an error message. Root cause is identified and remediation is underway.

  2. resolved Apr 07, 2025, 09:03 PM UTC

    This incident has been resolved.

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Major March 30, 2025 Some Kaleidoscope services unavailable 1h 53m Marketplace, Applicant Portal, Client Portal, Review Board and 1 more

Started Mar 30, 2025, 03:30 PM UTC· resolved Mar 30, 2025, 05:24 PM UTC

  1. identified Mar 30, 2025, 05:22 PM UTC

    An infrastructure issue has caused some features in the Kaleidoscope platform to become unavailable. All reviewers and contributors are impacted by this issue, and some applicants and client users are affected. Impacted users will receive 500 errors or page timeouts. Implementation of a fix is underway.

  2. resolved Mar 30, 2025, 05:24 PM UTC

    This incident has been resolved.

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Minor March 1, 2025 Cannot create new applications for some programs 1h 45m Applicant Portal

Started Mar 01, 2025, 05:44 AM UTC· resolved Mar 01, 2025, 07:30 AM UTC

  1. investigating Mar 01, 2025, 05:44 AM UTC

    Applicants may be unable to start their application process in about 30% of cases. Root cause has been identified.

  2. resolved Mar 03, 2025, 01:21 AM UTC

    This incident has been resolved.

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Minor February 25, 2025 Page timeout and missing data issues 1h 2m Applicant Portal, Client Portal, Review Board, Connect

Started Feb 25, 2025, 03:00 PM UTC· resolved Feb 25, 2025, 04:02 PM UTC

  1. investigating Feb 25, 2025, 03:46 PM UTC

    We are tracking a production stability issue causing missing data and page timeouts. Our team has established root cause and are working through the affected services now.

  2. monitoring Feb 25, 2025, 03:50 PM UTC

    Major services have been restored. Continuing to work on resolution.

  3. resolved Feb 25, 2025, 04:02 PM UTC

    This incident has been resolved.

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Minor February 24, 2025 Timeout errors and slow loading pages 1h 29m Marketplace, Applicant Portal, Client Portal, Review Board and 1 more

Started Feb 24, 2025, 04:30 PM UTC· resolved Feb 24, 2025, 05:59 PM UTC

  1. investigating Feb 24, 2025, 05:37 PM UTC

    We are currently investigating site performance issues where users my experience slow-loading pages or receive a Cloudflare timeout message.

  2. resolved Feb 24, 2025, 05:59 PM UTC

    This incident has been resolved.

Read the full incident report →