Kaleidoscope incident

System-wide performance degradation / outage

Resolved after 27 minutes, affecting Applicant Portal and Client Portal and 1 more, on February 17, 2026.

identified Feb 17, 2026, 05:56 PM UTC

Issue has been identified and service recovery is underway.

Started
Feb 17, 2026, 05:40 PM UTC
Resolved
Feb 17, 2026, 06:07 PM UTC
Duration
27m
Detected by Pingoru
Feb 17, 2026, 05:40 PM UTC

Affected components

Applicant PortalClient PortalReview BoardConnect

Update timeline

  1. investigating Feb 17, 2026, 05:55 PM UTC

    We are currently investigating this issue.

  2. identified Feb 17, 2026, 05:56 PM UTC

    Issue has been identified and service recovery is underway.

  3. resolved Feb 17, 2026, 06:07 PM UTC

    This incident has been resolved.

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