Kaleidoscope incident

Cloud provider outage impacting some functionality

Major Resolved View vendor source →

Kaleidoscope experienced a major incident on October 29, 2025 affecting Marketplace and Applicant Portal and 1 more component, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:16 PM UTC
Resolved
Oct 29, 2025, 08:31 PM UTC
Duration
4h 15m
Detected by Pingoru
Oct 29, 2025, 04:16 PM UTC

Affected components

MarketplaceApplicant PortalClient PortalReview BoardConnect

Update timeline

  1. investigating Oct 29, 2025, 04:16 PM UTC

    Some services are unavailable due to a cloud provider outage, including applying to some programs.

  2. identified Oct 29, 2025, 05:26 PM UTC

    Kaleidoscope's cloud provider has identified the issue and is implementing a fix. No ETA is available for restoration of services at this time.

  3. identified Oct 29, 2025, 08:10 PM UTC

    Our cloud provider is continuing recovery of affected services and expects resolution by 6PM CT.

  4. resolved Oct 29, 2025, 08:31 PM UTC

    This incident has been resolved.