Kaleidoscope incident

Timeout errors and slow loading pages

Resolved after 1 hour 29 minutes, affecting Marketplace and Applicant Portal and 1 more, on February 24, 2025.

investigating Feb 24, 2025, 05:37 PM UTC

We are currently investigating site performance issues where users my experience slow-loading pages or receive a Cloudflare timeout message.

Started
Feb 24, 2025, 04:30 PM UTC
Resolved
Feb 24, 2025, 05:59 PM UTC
Duration
1h 29m
Detected by Pingoru
Feb 24, 2025, 04:30 PM UTC

Affected components

MarketplaceApplicant PortalClient PortalReview BoardConnect

Update timeline

  1. investigating Feb 24, 2025, 05:37 PM UTC

    We are currently investigating site performance issues where users my experience slow-loading pages or receive a Cloudflare timeout message.

  2. resolved Feb 24, 2025, 05:59 PM UTC

    This incident has been resolved.

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