Kaleidoscope incident

Reporting dashboard service interruption

Resolved after 2 hours 36 minutes, affecting Client Portal, on April 28, 2026.

identified Apr 28, 2026, 04:05 PM UTC

The reporting section of the Client Portal is unavailable due to an issue with our charting services provider. We are working with this vendor to restore functionality.

Started
Apr 28, 2026, 02:05 PM UTC
Resolved
Apr 28, 2026, 04:41 PM UTC
Duration
2h 36m
Detected by Pingoru
Apr 28, 2026, 02:05 PM UTC

Affected components

Client Portal

Update timeline

  1. identified Apr 28, 2026, 04:05 PM UTC

    The reporting section of the Client Portal is unavailable due to an issue with our charting services provider. We are working with this vendor to restore functionality.

  2. resolved Apr 28, 2026, 04:41 PM UTC

    The vendor has resolved this issue.

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