Kaleidoscope incident

Network outage affecting all services

Critical Vendor's status page →

Resolved after 2 hours 44 minutes, affecting Marketplace and Applicant Portal and 1 more, on November 18, 2025.

identified Nov 18, 2025, 01:27 PM UTC

Our network provider is in the process of recovering services.

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Started
Nov 18, 2025, 12:00 PM UTC
Resolved
Nov 18, 2025, 02:44 PM UTC
Duration
2h 44m
Detected by Pingoru
Nov 18, 2025, 12:00 PM UTC

Affected components

MarketplaceApplicant PortalClient PortalReview BoardConnect

Update timeline

  1. investigating Nov 18, 2025, 01:19 PM UTC

    An outage at our network provider is affecting the platform; all services are unavailable. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. identified Nov 18, 2025, 01:27 PM UTC

    Our network provider is in the process of recovering services.

  3. resolved Nov 18, 2025, 02:44 PM UTC

    This incident has been resolved.

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