Kajabi incident
New sign ups via BMA logs user out affecting Android devices only
Resolved after 23 hours 1 minute, on December 16, 2025.
This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.
Update timeline
- investigating Dec 16, 2025, 12:57 AM UTC
New users with an Android device gets logged out immediately after signing up via BMA. Affected users can still log back in. Our engineers are actively investigating this issue and we will have more updates for you as soon as we can.
- identified Dec 16, 2025, 01:33 AM UTC
The root cause of this issue has been identified and our engineers are pushing out a new Android release, 4.3.2, that will resolve this issue. We'll update you as soon as we have more information.
- resolved Dec 16, 2025, 11:59 PM UTC
This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.
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