Kajabi incident

New sign ups via BMA logs user out affecting Android devices only

Notice Resolved View vendor source →

Kajabi experienced a notice incident on December 16, 2025, lasting 23h 1m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 12:57 AM UTC
Resolved
Dec 16, 2025, 11:59 PM UTC
Duration
23h 1m
Detected by Pingoru
Dec 16, 2025, 12:57 AM UTC

Update timeline

  1. investigating Dec 16, 2025, 12:57 AM UTC

    New users with an Android device gets logged out immediately after signing up via BMA. Affected users can still log back in. Our engineers are actively investigating this issue and we will have more updates for you as soon as we can.

  2. identified Dec 16, 2025, 01:33 AM UTC

    The root cause of this issue has been identified and our engineers are pushing out a new Android release, 4.3.2, that will resolve this issue. We'll update you as soon as we have more information.

  3. resolved Dec 16, 2025, 11:59 PM UTC

    This incident has been resolved. If you are still experiencing issues, please make sure to update to the newest version of the app.