Resolved after 16 hours 23 minutes, affecting Automated Site Emails and Offer Checkout and 1 more, on October 20, 2025.
Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed. Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:50 AM UTC
We’re currently experiencing service interruptions due to an outage with Amazon Web Services (AWS). Impacted services include Hero logins, outbound emails, automations, media uploads, live chat, and checkout. We’ll update this page as we have more information to share.
- investigating Oct 20, 2025, 07:50 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:47 AM UTC
Amazon Web Services (AWS) has implemented a fix, and impacted services are beginning to recover. We’ll continue to monitor performance and share updates as needed. Please note that Kajabi Experts Store is among the services affected by this issue. Our team is actively monitoring its performance to ensure full recovery and stability.
- resolved Oct 21, 2025, 12:13 AM UTC
This incident has been resolved.
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