Resolved after 16 days 23 hours, on October 31, 2025.
Our support backlog is back to a stable state. Thank you for your patience and understanding over the past few weeks while our team worked diligently to restore normal service.
Update timeline
- identified Oct 31, 2025, 08:17 PM UTC
We're experiencing a high volume of inquiries and wait times may be longer than usual. We're working to get to our Heroes as quickly as possible. In the meantime, you may be able to find an answer to your question by visiting our Help Center at https://help.kajabi.com. We appreciate your patience and understanding.
- identified Nov 06, 2025, 06:19 PM UTC
We’re currently experiencing longer-than-usual response times from our Support team following a major technology migration completed on Wednesday (10/29) night. Unexpected issues from this process have created a backlog. Our team is actively working to resolve this and expects to return to normal response times by Monday (or sooner).
- resolved Nov 17, 2025, 07:37 PM UTC
Our support backlog is back to a stable state. Thank you for your patience and understanding over the past few weeks while our team worked diligently to restore normal service.
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