Kajabi incident

Issue displaying contacts in the contacts list

Resolved after 9 hours 54 minutes, on December 6, 2025.

identified Dec 06, 2025, 03:01 AM UTC

Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. The underlying issue has been fixed, and the remaining data will finish updating over the next few hours.

Started
Dec 06, 2025, 12:36 AM UTC
Resolved
Dec 06, 2025, 10:31 AM UTC
Duration
9h 54m
Detected by Pingoru
Dec 06, 2025, 12:36 AM UTC

Update timeline

  1. investigating Dec 06, 2025, 12:36 AM UTC

    We are aware of an issue where some contacts are not being displayed in the contacts list. We are actively investigating the issue, and we will provide updates to this page as soon as possible.

  2. identified Dec 06, 2025, 02:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 06, 2025, 03:01 AM UTC

    Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. The underlying issue has been fixed, and the remaining data will finish updating over the next few hours.

  4. resolved Dec 06, 2025, 10:31 AM UTC

    This incident has been resolved.

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