Kajabi incident

Cloudflare Service Issues affecting access to Hero sites and Admin account with unexpected 500 errors

Critical Resolved View vendor source →

Kajabi experienced a critical incident on December 5, 2025 affecting App Availability, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:01 AM UTC
Resolved
Dec 05, 2025, 09:22 AM UTC
Duration
20m
Detected by Pingoru
Dec 05, 2025, 09:01 AM UTC

Affected components

App Availability

Update timeline

  1. investigating Dec 05, 2025, 09:01 AM UTC

    We are aware of a Cloudflare incident that is causing Heroes and your members to experience an unexpected 500 error when visiting your page. Cloudflare is investigating this issue, and we will provide updates to this page as soon as possible.

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    A fix has been implemented by Cloudflare. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Dec 05, 2025, 09:22 AM UTC

    This incident has been resolved.