Jive Software had 46 outages in the last 2 years totaling 1039h 22m of downtime — averaging 1.9 incidents per month.
There were 46 Jive Software outages since September 13, 2024 totaling 1039h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating the root cause of a maintenance page showing up when attempting to access Kiln.
Kiln should be accessible now.
Jive Unity instances are experiencing slow loading or failure to load. This is being actively investigated and we are working toward a resolution.
Investigation is ongoing - we have restored most of the instances/functionality and are working on bringing everything back up
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting search capabilities for EU and US instance. Our infrastructure team is investigating this with top priority, we apologize for any inconvenience caused.
A fix has been implemented, and search capabilities have been restored for Jive Unity instances in the US and EU regions. We are monitoring the service to confirm continued stability.
The search issues affecting certain Jive instances have been resolved.
We identified an issue in the endpoint-discovery path used by a subset of Exchange Online mailbox configurations. We are applying a mitigation to bypass the affected path and validating recovery across affected mailboxes. Delayed inbound email processing may continue while remediation is in progress.
We identified delayed inbound email processing affecting a subset of FogBugz email integrations. A configuration change has been applied to the affected integrations, and processing has resumed for those validated so far. We are continuing to monitor recovery and validate the remaining affected integration. We will provide a final update once validation is complete.
A workaround has been successfully applied, and inbound email processing has resumed for the affected integrations. We are continuing to monitor the service while we work on a permanent fix. We will provide another update if there are any material changes or further impact.
We continue to monitor the service following the mitigation applied earlier. Inbound email processing remains operational, and no additional impact has been identified at this time. Our team is continuing to work toward a permanent resolution. We will provide another update if there are any material changes.
This incident has been resolved. Inbound email processing remains operational, and no additional impact has been observed following the mitigation.
We have identified an issue affecting Sococo’s embedded media features. Users may be unable to start microphone, camera, or screen-sharing sessions in Sococo. Our Development team is working on the required service restoration. We will provide another update once recovery has been verified.
The issue affecting SOCOCO has been fixed. The updated version was deployed to production, and the resolution was successfully validated. Please contact Support if you continue to experience any problems.
Investigating — Some FogBugz customers are currently experiencing access issues and intermittent errors when using the application. This may prevent normal work in FogBugz. We are actively investigating and will share another update as soon as possible.
A fix has been implemented and we are monitoring the results.
The issue affecting access to FogBugz and causing intermittent API errors has now been resolved. We appreciate your patience while we worked to resolve this issue.
We are currently investigating an issue where User Profiles throw system errors and cannot be viewed.
Our teams have identified the issue and a fix is in the process of being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been fixed and services are operating normally again at this time. We are continuing to closely monitor the situation to ensure ongoing stability and will provide further updates if necessary.
We are continuing to monitor.
We are continuing to monitor the situation.
The incident has been resolved
We are currently aware of an issue affecting Jive Cloud where the activity feed and new post indicators may not update correctly. The issue is currently under investigation.
We have resolved the issue affecting Jive Cloud where the activity feed and new post indicators was not updating correctly. We will continue to monitor the situation.
We have confirmed that the activity feed and new post indicators are now loading correctly and this issue has been resolved.
We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.
A fix has been deployed, and we are currently monitoring the results.
The issue with videos stuck in encoding or error state has been resolved.
We are currently experiencing issues related to shifts, jobs and device connectivity and currently investigating the behavior.
A fix has been implemented and we are monitoring the results. In case you face further issues, please contact the Streetsmart Support Team.
The issues haven't been reported now. We are continuing to monitor this.
No further issues have been reported at this time, and we continue to monitor this.
We are continuing to monitor for any further issues.
The issues with shifts, jobs and device connectivity have been resolved.
We have received a number of reports about people being unable to log in to Streetsmart. We are currently investigating the issue and assessing the blast radius. Users facing the issue should create a support ticket.
We have identified the issue causing login and sync issues with the StreetSmart app. Our Infrastructure team has implemented a fix for the login issues, and we are working on a fix for the sync issues.
The issue causing login and sync issues for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.
We have now resolved the login issues for Streetsmart.
We are investigating an issue were some of our users are not able to refresh locations. We are working on this with High priority
We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.
We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.
The issue impacting location refreshes for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.
The issue affecting location refreshes for StreetSmart has been resolved. Please contact Support if you experience any further issues.
Intermittent Service Disruptions - Under certain conditions, the Placeable service is not completing graceful restarts as expected. - During these periods, system load increases, which may impact availability. Current actions: - Implementing fixes to ensure restart procedures complete without blocking - Reviewing recent changes that may have contributed to this behavior We are actively investigating the issue and will post further updates as progress is made.
A fix has been implemented and we are monitoring the service.
The incident has been resolved and all services are operating normally.
We are currently investigating reports of intermittent 504 errors when attempting to login via web (may be impacting other services too)
A fix has been implemented and we are monitoring
The incident has been resolved and all services are operating normally.
We are investigating an issue affecting email delivery for forms and reports. Some emails may be delayed or not delivered as expected. We will provide updates as more information becomes available.
We have identified and resolved an issue affecting the delivery of scheduled and manual email reports in StreetSmart. The system is now fully operational and emails are being delivered as expected. If you continue to experience issues, please contact support.
The issue affecting email delivery for forms and reports has been resolved. Emails are now being delivered as expected.
We are currently investigating an issue affecting login access to the Web Portal (https://web.streetsmartmobile.com/). Some users may encounter errors or be unable to authenticate successfully. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.
This incident has been resolved now.
We are currently investigating this issue.
We have identified the issue impacting FogBugz On-Demand users, who may be unable to save wiki edits. We are working on implementing a solution.
A solution for the issue has been deployed to production. All functionality is back to normal. We are monitoring to confirm the issue is resolved completely.
This incident has been resolved.
We are currently experiencing an ongoing Cloudflare incident that is impacting https://store.dnnsoftware.com/. You can follow the upstream incident here: https://www.cloudflarestatus.com/ We are actively monitoring the situation and will continue to provide updates as Cloudflare works toward a resolution.
Cloudflare has resolved the issue and we are now monitoring the issue
The Cloudflare outage has now been resolved: https://www.cloudflarestatus.com/
Our team is currently investigating an issue where https://dnnsoftware.com/ is down, We will provide further updates as they become available.
The incident is now resolved.
Some of the Placeable features that rely on the Bing API are currently down due to the ongoing Bing outage https://azure.status.microsoft/en-us/status. We are investigating the issue further.
The incident impacting Placeable features that rely on the Bing API has been resolved. The application is now fully operational again.
Our site is experiencing occasional interruptions, and some users may encounter 503 errors or login issues. We’re investigating the situation and working to stabilize the site.
We have resolved the initial issues with Kiln sites loading, and while we are continuing to monitor high CPU and Java heap utilization, the system is currently stable.
This Incident has been resolved
This incident has been resolved.
AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.
AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.