Jive Software experienced a minor incident on October 24, 2025 affecting Kiln, lasting 12h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Kiln
Update timeline
- investigating Oct 24, 2025, 05:37 PM UTC
Our site is experiencing occasional interruptions, and some users may encounter 503 errors or login issues. We’re investigating the situation and working to stabilize the site.
- monitoring Oct 24, 2025, 09:45 PM UTC
We have resolved the initial issues with Kiln sites loading, and while we are continuing to monitor high CPU and Java heap utilization, the system is currently stable.
- monitoring Oct 25, 2025, 06:33 AM UTC
This Incident has been resolved
- resolved Oct 25, 2025, 06:33 AM UTC
This incident has been resolved.